[BUG] App and Browser won't sync

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Hi there. When I download the claude app on my mac or pc it does not sync with my max account. I have tried the troubleshooting steps, made sure everything is configured properly and working well, and nothing seems to be resolving the issue. Please help.

What Should Happen?

I should be able to log into the claude app on mac and windows and have access to my current max plan account, not see a new account view.

Error Messages/Logs

Steps to Reproduce

Open desktop app, sign in the same was as browser.

Claude Model

None

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

most recent

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

Issue is persistent with both mac and pc app. Dispatch unavailable due to this.