[BUG] Opening suno.com in the preview browser crashes Claude Desktop and it won't launch again until reinstalled

Status Closed — not planned
Maintainer reply None cached
Activity 1 comment · opened Aug 18, 2026 · closed Aug 22, 2026

Preflight Checklist

  • [x] I have searched existing issues and this hasn't been reported yet
  • [x] This is a single bug report (please file separate reports for different bugs)
  • [x] I am using the latest version of Claude Code

What's Wrong?

Loading suno.com in a Claude Desktop preview tab crashes the entire app within seconds. After that, Claude won't launch at all — every attempt shows the Windows dialog "This app can't open — There's a problem with Claude. Reinstall the application from its original install location or contact your administrator." Reboot doesn't fix it. Repair (Settings > Apps > Claude > Advanced options) doesn't fix it. Only a full uninstall + reinstall gets it running again, and it happens again the next time suno.com is loaded in a preview. news.google.com and webglsamples.org/aquarium in a preview do not trigger it.

What Should Happen?

suno.com should load in the preview tab like any other site. If a page does crash the preview, it should not take the whole app down, and the app should launch normally afterward without requiring a reinstall.

Error Messages/Logs

main.log at the moment of the crash:
  GPU process gone: { type: 'GPU', reason: 'crashed', exitCode: 101457950 }

Event Viewer > Applications and Services Logs > Microsoft > Windows > CodeIntegrity > Operational, same second:
  Event 3033: ...\WindowsApps\Claude_1.32352.1.0_x64__pzs8sxrjxfjjc\app\claude.exe attempted to load
              ...\app\vk_swiftshader.dll that did not meet the Microsoft signing level requirements.

Event Viewer > Applications and Services Logs > Microsoft > Windows > AppModel-Runtime > Admin, same second, x5:
  Event 6: 0x3CFC: Cannot create the process for package <NULL> because an error was encountered
           while checking the machine-level package status. The application cannot be started.
           Try reinstalling the application to fix the problem.

Get-AppxPackage still shows the package as Status: Ok, and Get-AuthenticodeSignature on vk_swiftshader.dll returns Valid (Anthropic-signed), so the install is not corrupt. HVCI is off, no WDAC policy, no display driver errors in the System log, ~19 GB RAM free at the time.

Steps to Reproduce

  1. Open Claude Desktop on Windows 10 Pro 22H2 (Claude Desktop 1.32352.1.0, MSIX from claude.ai/download).
  2. In a Claude Code session, open a preview tab.
  3. Load https://suno.com in the preview.
  4. App crashes within seconds.
  5. Relaunch Claude -> "This app can't open" dialog. Reboot -> same. Repair -> same.
  6. Uninstall + reinstall -> app launches. Load suno.com in a preview again -> crash again.

Workaround: don't load suno.com in a preview tab, or launch with --disable-gpu.

Claude Model

Other

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

Claude Desktop 1.32352.1.0

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

_No response_

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