[BUG] /schedule fails to connect despite valid claude.ai authentication (team account)

Resolved 💬 3 comments Opened Apr 28, 2026 by abe-preyaan Closed May 2, 2026

Preflight Checklist

  • [x] I have searched existing issues and this hasn't been reported yet
  • [x] This is a single bug report (please file separate reports for different bugs)
  • [x] I am using the latest version of Claude Code

What's Wrong?

Description:
## Summary
The /schedule skill consistently fails with "We're having trouble connecting with your
remote claude.ai account" even though authentication is confirmed working.

## Steps to Reproduce

  1. Run /schedule in Claude Code
  2. Observe error: "We're having trouble connecting with your remote claude.ai account

to set up a scheduled task."

## Auth Status
Running claude auth status returns:
{
"loggedIn": true,
"authMethod": "claude.ai",
"apiProvider": "firstParty",
"subscriptionType": "team"
}

## Environment

  • Claude Code VSCode extension
  • OS: Windows 11 Pro
  • Auth method: claude.ai
  • Subscription: Team

## Expected Behavior
/schedule should connect and allow creation of a recurring scheduled agent.

## Actual Behavior
Fails every attempt with the connection error message. No additional error details provided.

What Should Happen?

/schedule should open a flow to create a recurring remote agent, letting you set a name, cron schedule, and prompt — then save it to run automatically on claude.ai.

Error Messages/Logs

Steps to Reproduce

  1. Open Claude Code in VSCode
  2. Start a conversation
  3. Type /schedule
  4. Observe the error: "We're having trouble connecting with your remote claude.ai account to set up a scheduled task."

Claude Model

Sonnet (default)

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

2.1.121 (Claude Code)

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Other

Additional Information

_No response_

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