Credit balance is too low - can't sign in as free account

Resolved 💬 3 comments Opened Apr 17, 2026 by Clive07 Closed Apr 21, 2026

Bug Description
weird issues trying to login... couldn't pick option one because I am using free account and only allowed me to be max or pro. Thought perhaps I had to be option 2 which made things worse... Wouldn't buy credits so it wouldn't let me properly logout because I have a lack of credits. Tried deleting a folder within .local as per the suggestion of the assistant on the site but to no avial

Environment Info

  • Platform: win32
  • Terminal: pycharm
  • Version: 2.1.113
  • Feedback ID: 67c0d61b-eb25-4814-aa23-6cec06cdc6d8

Errors

[{"error":"Error: Claude Code web sessions require authentication with a Claude.ai account. API key authentication is not sufficient. Please run /login to authenticate, or check your authentication status with /status.\n    at ej (B:/~BUN/root/src/entrypoints/cli.js:2688:1328)\n    at On4 (B:/~BUN/root/src/entrypoints/cli.js:3145:14277)\n    at dH_ (B:/~BUN/root/src/entrypoints/cli.js:3145:14913)\n    at nw1 (B:/~BUN/root/src/entrypoints/cli.js:5507:14285)\n    at iw1 (B:/~BUN/root/src/entrypoints/cli.js:5507:14362)\n    at Mw (B:/~BUN/root/src/entrypoints/cli.js:497:26081)\n    at useState (B:/~BUN/root/src/entrypoints/cli.js:497:104961)\n    at <anonymous> (B:/~BUN/root/src/entrypoints/cli.js:487:9336)\n    at us8 (B:/~BUN/root/src/entrypoints/cli.js:5507:14322)\n    at ZS_ (B:/~BUN/root/src/entrypoints/cli.js:6312:26340)\n    at async <anonymous> (B:/~BUN/root/src/entrypoints/cli.js:18390:2451)","timestamp":"2026-04-17T21:28:28.384Z"},{"error":"Error: 400 {\"type\":\"error\",\"error\":{\"type\":\"invalid_request_error\",\"message\":\"Your credit balance is too low to access the Anthropic API. Please go to Plans & Billing to upgrade or purchase credits.\"},\"request_id\":\"req_011CaA443fEMPNo8p6JJV9Pa\"}\n    at generate (B:/~BUN/root/src/entrypoints/cli.js:11:52913)\n    at makeRequest (B:/~BUN/root/src/entrypoints/cli.js:50:4943)\n    at processTicksAndRejections (native:7:39)","timestamp":"2026-04-17T21:28:28.582Z"},{"error":"Error: 400 {\"type\":\"error\",\"error\":{\"type\":\"invalid_request_error\",\"message\":\"Your credit balance is too low to access the Anthropic API. Please go to Plans & Billing to upgrade or purchase credits.\"},\"request_id\":\"req_011CaA4GJoduFuU8U5wpe7X6\"}\n    at generate (B:/~BUN/root/src/entrypoints/cli.js:11:52913)\n    at makeRequest (B:/~BUN/root/src/entrypoints/cli.js:50:4943)\n    at processTicksAndRejections (native:7:39)","timestamp":"2026-04-17T21:31:14.998Z"}]

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