[BUG] Virtualization is not available

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

When I have tried to use Claude Cowork option it's not working and I got this message "Virtualization is not available"

What Should Happen?

how can i do it

Error Messages/Logs

Claude's workspace requires Virtual Machine Platform, but the virtualization service isn't responding. Restart your computer to resolve this.

Steps to Reproduce

happen when try to use claude cowork

Claude Model

Sonnet (default)

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.109

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

<img width="944" height="677" alt="Image" src="https://github.com/user-attachments/assets/73536afa-95b4-419f-9823-1b618a6f83f1" />