[BUG] Account disabled without explanation — Max 5x gift subscription, no support response after 1 week

Found 3 possible duplicate issues:

1. https://github.com/anthropics/claude-code/issues/5088
2. https://github.com/anthropics/claude-code/issues/37057
3. https://github.com/anthropics/claude-code/issues/40046

This issue will be automatically closed as a duplicate in 3 days.

• If your issue is a duplicate, please close it and 👍 the existing issue instead
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Not a duplicate. Those referenced issues (#5088, #37057, #40046) remain
unresolved with no response from Anthropic. My case involves a gift
subscription redeemed on March 15 with zero policy violations. Keeping open
until I receive a response.

El lun, 30 mar 2026 a la(s) 10:44 p.m., github-actions[bot] (
@.***) escribió:

github-actions[bot] left a comment (anthropics/claude-code#41252) <https://github.com/anthropics/claude-code/issues/41252#issuecomment-4159240799> Found 3 possible duplicate issues: 1. #5088 <https://github.com/anthropics/claude-code/issues/5088> 2. #37057 <https://github.com/anthropics/claude-code/issues/37057> 3. #40046 <https://github.com/anthropics/claude-code/issues/40046> This issue will be automatically closed as a duplicate in 3 days. - If your issue is a duplicate, please close it and 👍 the existing issue instead - To prevent auto-closure, add a comment or 👎 this comment 🤖 Generated with Claude Code <https://claude.ai/code> — Reply to this email directly, view it on GitHub <https://github.com/anthropics/claude-code/issues/41252?email_source=notifications&email_token=B3QYWVOKJKN435WU3DJNV2D4TMPJVA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTIMJVHEZDIMBXHE42M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KYZTPN52GK4S7MNWGSY3L#issuecomment-4159240799>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/B3QYWVPXEC45XI2HXIQBBOL4TMPJVAVCNFSM6AAAAACXHACPVOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHM2DCNJZGI2DANZZHE> . You are receiving this because you authored the thread.Message ID: @.***>

Same issue pattern gift Max 5x redeemed, account stuck on Free plan since March 31. Billing shows two $0.00 paid invoices. Cannot use subscription, cannot purchase new one. Support ticket 215473712891046 open 5 days, no human response. Account: [heartnesnev@gmail.com](mailto:heartnesnev@gmail.com)

same issue on 2th April. subscribed on 23th March, Max 5x Gift Account and "Your account does not have access to Claude Code", "This organization has been disabled"
I am using claude app Version 1.2.234.

Same issue here. Have paid USD 150 for Teams Plan for 6 users. Credit card had an issue in being charged due to some card restrictions. Later on was paid successfully using another alternate card. But after payment, it's been a week now and we havent been able to use the account nor have anyone responded. Have raised Ban Appeal Forms multiple times citing the urgency of the matter but not reply. I have sent mails to support and usersafety accounts and havent got any proper reply. Our account name is suneel@skrllp.com

Understood — this may not belong in Claude Code.

My issue is a gifted-plan billing/account discrepancy: gifted Max 5x activated around March 23, account now shows Free, and the latest gift activation is missing from Billing. AI support is stuck because the billing record is missing.

Could you direct me to the correct human support channel?

If you're affected by this, I've written a detailed post aggregating multiple reports including yours: https://www.reddit.com/r/ClaudeAI/comments/1sgkoxn/anthropic_gift_subscriptions_are_silently/ — also posted on X: https://x.com/Lynne1137561/status/2042189688492953976. The more visibility this gets, the harder it is to ignore.

#41252 Same issue here — Gifted Max 5x silently downgraded to Free

Account: claudeedualc44@gmail.com
Support ticket: #215473850294914 and #215473952410518 (open 1+ week, no human response)

Timeline:

• Early April: Activated gifted Max 5x subscription via official gift link
• For ~2 weeks: Claude Code completely inaccessible despite /status confirming active subscription. Error: "Your account does not have access to Claude Code. Please run /login."
• April 17 morning: Everything worked fine, actively using Claude Opus
• April 17 evening: Subscription completely disappeared, account now shows Free plan
• Billing history: empty — gift redemption doesn't appear at all

Possible trigger: On April 17 I also had a pending one-time credit offer from Anthropic (related to the April 4 third-party harness policy change), expiring today. The timing of the subscription disappearing matches this billing event exactly.

Gift link (already redeemed/expired, confirms activation on this account):
claude.ai/gift/redeem?code=bf01674d-4005-406f-864a-32f866bebe25

Support experience:
4+ AI-generated responses, none relevant to gifted subscriptions. Suggestions included "resubscribe" and "add a payment method" — neither applies to a gifted plan. No human has reviewed the ticket.

This is identical to the cases described in #43338, #45335, #41581, #48231. The fix requires a server-side account state reset. Can anyone from the Anthropic team help or escalate?

https://github.com/anthropics/claude-code/issues/41252 Same issue here — Claude Max X5 plan silently downgraded to Free

Account: [knyazevartem44@gmail.com](mailto:knyazevartem44@gmail.com)

I also noticed that my entire billing history has disappeared. The "Invoices" section is now completely empty, even though I could see my x5 Max subscription details there just a few days ago. It looks like the billing profile was reset or disconnected from my account.

Closing for now — inactive for too long. Please open a new issue if this is still relevant.

I am experiencing the same issue.

My Claude account was suddenly disabled after I received an email stating that suspicious activity had been detected and that I could submit an appeal. However, I cannot access the appeal form. When I try to log in with the affected account, I am redirected to the disabled organization/account screen, so I am unable to complete the official appeal process.

I also noticed unusually high token usage and active sessions at times when I was asleep and not using Claude, which makes me concerned that there may have been unauthorized access to my account.

I have already tried contacting support by email, but I have not received a response so far.

It would be helpful if Anthropic could provide:

• An alternative way to submit an appeal when the account is blocked;
• A manual review of login history, devices, IP addresses, sessions, and token usage;
• Clear information about the activity that triggered the suspension;
• A way to contact the Safeguards Team when the official form is inaccessible.

This appears to be affecting more than one user, and the current process creates a loop where the suspended account is required to access the appeal form, but the suspension itself prevents access.