[BUG] Account disabled without explanation — Max 5x gift subscription, no support response after 1 week

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report
• [x] I am using the latest version of Claude Code

What's Wrong?

My account (lucas.s@liberfin.com.uy) was disabled without warning or explanation. I had a Claude Max 5x subscription, redeemed from a gift on March 15, 2026 (Invoice E8UUEEOW-0007).

I'm a software developer in Uruguay using Claude through the official web interface and Claude Code for legitimate work — coding, documentation, and product development at a fintech startup (Liberfin). No third-party tools, no VPN, no automated access.

What I've tried:

• Logged out of all sessions and disconnected all MCP servers
• Submitted the appeal form (no response after 1 week)
• Emailed support@anthropic.com (no response)
• Tried the in-app support chat (loops without resolution)
• Cannot delete my account either — it redirects to support, which doesn't respond

Error message: Account disabled / organization disabled (cannot access claude.ai or Claude Code)

Impact: $100 paid for a subscription I cannot use. No explanation provided, no refund path available, no support response.

This matches the pattern reported in #5088, #9950, #24235, #37057, and #26825 — paid accounts being disabled by automated review with no recourse.

Per the Consumer Terms of Service, a pro-rata refund applies when an account is terminated without a policy violation. I'm requesting either account reinstatement or a refund.

Claude Model: Claude Opus 4.6
Platform: Web (claude.ai) / CLI
Operating System: windows

What Should Happen?

My account should be active and accessible. I paid for a Max 5x subscription and have not violated any terms.

Error Messages/Logs

"This organization has been disabled"

Steps to Reproduce

1. Redeemed a Claude Max 5x gift subscription on March 15, 2026
2. Used Claude normally through claude.ai and Claude Code
3. Account was disabled without warning
4. Cannot access claude.ai or Claude Code — shows "organization disabled" error
5. Appeal form submitted, email sent to support — no response after 1 week

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.87 (Claude Code)

Platform

Other

Operating System

Windows

Terminal/Shell

Warp

Additional Information

<img width="685" height="873" alt="Image" src="https://github.com/user-attachments/assets/daef5220-375e-41a1-96c4-f631408d189c" />

<img width="927" height="721" alt="Image" src="https://github.com/user-attachments/assets/727a6923-f07a-46d9-8c4a-51706ae2f7de" />