[BUG] Claude Pro account disabled without warning — minimal usage, no third-party access, no explanation

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

My Claude Pro account (Organization ID: de21f098-0b7c-4de5-8af6-2415069720b6) was disabled without any warning or explanation. I have been a paying Pro subscriber for approximately 1 year, based in Taiwan. I have never used Claude Code, never authorized any third-party application, never shared my account, and never received any policy violation warning. My usage is extremely low — only a few conversations per month. My last login before today was February 6, 2026.

This is not a Claude Code issue specifically, but I have no other way to reach Anthropic engineering. The appeal form and support email have received no response.

What Should Happen?

My account should not have been disabled. I expect immediate reinstatement and a specific explanation for the ban.

Error Messages/Logs

"This organization has been disabled."

Steps to Reproduce

1. Log in to claude.ai with my account
2. See "This organization has been disabled" error
3. No prior warning, no email notification, no explanation provided

Claude Model

Not sure / Multiple models

Is this a regression?

Yes, this worked in a previous version

Last Working Version

N/A — claude.ai web, not Claude Code

Claude Code Version

N/A — I have never used Claude Code

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Other

Additional Information

I am posting here because Anthropic's official support channels (appeal form, support email) have not responded. This issue affects claude.ai, not Claude Code. I am a legitimate paying customer in a supported region (Taiwan) with no policy violations. Screenshots of the error and my active sessions are attached.

<img width="1013" height="545" alt="Image" src="https://github.com/user-attachments/assets/6e3b6569-f0d0-4820-9ee2-d02109b6e63b" />

<img width="1602" height="617" alt="Image" src="https://github.com/user-attachments/assets/886d0af3-3f4d-4e6e-92ec-f08fa5da8472" />