[BUG] Missing Claude Pro Subscription (Purchased 8 Days Ago)

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Hi, I purchased a 1-month Claude Pro subscription about 8 days ago, but it seems to have disappeared and I no longer have access to Pro features. Could you please check what happened and restore my subscription? I can provide any details if needed. Thank you.

What Should Happen?

Please restore my subscription as soon as possible.

Error Messages/Logs

Steps to Reproduce

Purchase a 1-month Claude Pro subscription using my account ([your email]) via [payment method].
Confirm that Pro features are active immediately after purchase.
Continue using the account normally for several days.
After about 8 days, log in again to the same account.
Observe that the Claude Pro subscription is no longer active and Pro features are gone.

Expected Result:

The 1-month subscription should remain active for the full duration (30 days).

Actual Result:

The subscription disappeared after ~8 days, removing access to Pro features.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

idk

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_