Remote Control not enabled despite Pro subscription

Open 💬 20 comments Opened Feb 26, 2026 by Nemoholic85

Bug Report

Description

claude remote-control fails with "Remote Control is not enabled for your account" even though the account has an active Pro subscription.

Steps to Reproduce

  1. Run claude remote-control in any project directory

Expected Behavior

Remote Control session starts and displays QR code / URL

Actual Behavior

Error: Remote Control is not enabled for your account. Contact your administrator.

Environment

  • Claude Code version: 2.1.58
  • OS: Ubuntu (WSL2 on Windows)
  • Kernel: 6.6.87.2-microsoft-standard-WSL2
  • Auth method: claude.ai (firstParty)
  • Subscription: Pro
  • Auth status: Logged in ✓

Notes

  • Latest version (2.1.58) confirmed
  • Could be a WSL2 environment limitation or incomplete rollout

View original on GitHub ↗

20 Comments

github-actions[bot] · 4 months ago

Found 3 possible duplicate issues:

  1. https://github.com/anthropics/claude-code/issues/28098
  2. https://github.com/anthropics/claude-code/issues/28781
  3. https://github.com/anthropics/claude-code/issues/28471

This issue will be automatically closed as a duplicate in 3 days.

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🤖 Generated with Claude Code

hmedhappy · 4 months ago

Maybe it is not yet deployed ??

PhiFever · 4 months ago
Maybe it is not yet deployed ??或许还没部署?

In their documents, they said Pro user CAN use it.

chan9yu · 4 months ago

Same issue here. My friend is also on Pro and getting the same error.

saivatsavai · 4 months ago

Has there been an update on this?

jonathanmach · 4 months ago

Same

evios · 4 months ago

same

kayjoosten · 4 months ago

same problem on macos.

ElviraLL · 4 months ago

same

dongmun505 · 4 months ago

Also affected on Ubuntu 22 / Pro plan / v2.1.63. Debug log shows the specific error:

[bridge:repl] Environment registration failed: Bridge environments are not available for this organization.
[bridge:repl] Init returned null (precondition or session creation failed)

No statsig folder is created in ~/.claude/ — Statsig never initializes. The bridge API is rejecting the account server-side.

n0x00x · 4 months ago

try unset CLAUDE_CODE_DISABLE_NONESSENTIAL_TRAFFIC

dongmun505 · 4 months ago
try unset CLAUDE_CODE_DISABLE_NONESSENTIAL_TRAFFIC

my settings.json
{
"skipDangerousModePermissionPrompt": true
}

noahzweben · 4 months ago
kei-matsumae · 4 months ago

Same issue here. Pro plan, Windows (MSYS2/Git Bash), Claude Code v2.1.71.

Tried claude auth logout + claude auth login, updated from v2.1.62 to v2.1.71 — still getting "Remote Control is not yet enabled for your account."

CLAUDE_CODE_DISABLE_NONESSENTIAL_TRAFFIC is not set. Auth method is oauth_token with firstParty provider.

jtaub · 3 months ago

#28098 was closed a few weeks ago because "should be resolved in tomorrow's release: the expected behavior is that this is not available to Pro/Max subscribers at the moment, and the error message will reflect that."

Alas, the error message exactly the same as before, and this feature is actively being advertised

Did anyone manage to actually use this feature? I have a pro max subscription and don't see any way to enable it. The logout + login workaround did not work for me.

$ claude auth logout
Successfully logged out from your Anthropic account.

$ claude auth login
Opening browser to sign in…

$ claude --version
2.1.80 (Claude Code)

$ unset CLAUDE_CODE_DISABLE_NONESSENTIAL_TRAFFIC

$ claude remote-control
Error: Remote Control is not yet enabled for your account.
343max · 3 months ago

@jtaub I managed to use the feature now. Unfortunately the implementation is so bad right now that I didn’t bother actually using it, so you are not missing out on much.

stefanahman · 2 months ago

I'm on a team plan and have the same problem, despite activated in our organisation. I was able to use it before, but not any longer. I thought it was working good enough to use.

jtaub · 2 months ago

For a second, I thought it was going to work.

$ claude --version
2.1.138 (Claude Code)

$ claude remote-control

Claude Remote Control is launching in spawn mode which lets you create new sessions in this project from Claude Code on Web or your Mobile app. Learn more here: https://code.claude.com/docs/en/remote-control

Spawn mode for this project:
  [1] same-dir — sessions share the current directory (default)
  [2] worktree — each session gets an isolated git worktree

This can be changed later or explicitly set with --spawn=same-dir or --spawn=worktree.

Choose [1/2] (default: 1): 1

[08:44:18] Session failed: Error: Remote Control is disabled by your organization's policy.
cartertemm · 1 month ago

I ran into this issue as well. What fixed it for me was removing this line from ~/.claude/settings.json:

"DISABLE_TELEMETRY": "1",

Hope this helps someone.

wayne155 · 1 month ago
I ran into this issue as well. What fixed it for me was removing this line from ~/.claude/settings.json: `` "DISABLE_TELEMETRY": "1", `` Hope this helps someone.

saved my day. although its another setting entry in my case. Try to remove everything in ~/.claude/settings.json