claude.ai billing: Apple Max 20x purchase still shows Free after 7 days; requesting human support

Scope

This is a claude.ai billing/subscription activation issue, not a Claude Code bug. I understand this repository is not the official billing support channel. I am posting to ask for help reaching the appropriate human support team.

What happened

• I purchased Claude Max 20x through Apple in-app purchase.
• Seven days after the purchase, my Claude account still shows Free, and the purchased subscription has not been activated on the account.
• I have already contacted support but have not received a human response.

Requested help

Could someone help route this to the claude.ai billing team, or provide an actionable way to reach a human support representative who can investigate the purchase and account entitlement?

For privacy, I am not posting my email address, Apple order/transaction IDs, support reference numbers, or payment documents here. Any information needed to verify the purchase can be provided privately through an official support channel.

Thank you for helping direct this to the right team.