Possible false-positive Usage Policy refusal [bio] during Windows VM lab setup

Description

Claude Code stopped with a Usage Policy refusal while helping prepare my own Windows PC as a development server. The immediate task involved staging VirtualBox and Ubuntu Server downloads from Oracle and Canonical, with hash/signature verification and a 10 GiB download cap.

Actual result

API Error: Sonnet 5 can't help with this. Start a new session to continue.

Details: [bio]
Request ID: req_011CfAGwP4hi7KjuJoFvPFHo

A subsequent local inventory found the staging directory empty. The exact commands immediately preceding the refusal have not been recovered, so I cannot provide a complete reproduction sequence.

Expected result

Assistance with ordinary development-machine preparation, subject to normal permissions and safety checks.

Please review whether this was a false positive and explain the appropriate resolution. I do not know what the [bio] detail code means.

Environment

• Windows 11 Home, win32
• Terminal: windows-terminal
• Claude Code: 2.1.268
• Feedback ID: e0d5e1d1-218a-4758-9652-721a7f381ffe