[BUG] Dispatch missing from Claude Desktop on Windows — visible on mobile (same account), pairing always fails (related: #82431)

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

The Claude mobile app (Android) shows the Dispatch entry in the sidebar, but Claude Desktop on my Windows 11 PC has no Dispatch entry/settings at all, on the same account.

Because the desktop side never exposes Dispatch, pairing from mobile always ends with "Pairing failed" (페어링 실패), no matter what I do.

Already tried (all failed):

• Verified desktop app is open and logged in with the same account (kwangheung@gmail.com)
• Updated Claude Desktop to the latest version
• Sign out / sign in on both devices (desktop first)
• Restarted both apps and the PC
• Followed all steps on the pairing-failure help screen

This looks like the same class of issue as #82431 (Dispatch missing from Desktop sidebar while visible on mobile, same account). Requesting a server-side feature-flag check or Dispatch pairing reset for my account.

What Should Happen?

Claude Desktop should show the Dispatch entry (as documented and as shown on mobile for the same account), and pairing from the mobile app should succeed.

Error Messages/Logs

Mobile app shows only: "페어링 실패" (Pairing failed) with the standard 3-item checklist (Dispatch set up on Claude Desktop / logged in as the same account / Desktop open and up to date). No further error details are shown.

Steps to Reproduce

1. Open Claude Desktop on Windows 11 (latest version), logged in with the same account as mobile.
2. Look for the Dispatch entry in the sidebar/settings — it is absent.
3. On the Claude mobile app (Android, same account), open Dispatch and attempt pairing with the PC.
4. Pairing always fails with "Pairing failed" (페어링 실패).
5. Repeat after sign-out/sign-in on both devices, app restarts, and PC reboot — same result every time.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

Claude Desktop for Windows, latest version as of 2026-09-02 (not the CLI)

Platform

Other

Operating System

Windows

Terminal/Shell

Other

Additional Information

• Same account (Max plan) on both devices; mobile shows Dispatch, desktop does not.
• Cowork on desktop works normally, so this is not a general connectivity problem.
• Related issues: #82431 (Dispatch missing from Desktop sidebar, visible on mobile), #57745 (pairing permanently failing on Windows 11), #67303 (stuck server-side pairing state requiring reset).
• This concerns the Claude Desktop app (Cowork/Dispatch), not the Claude Code CLI.