[BUG] Remote Control startup fails with "disabled by your organization's policy" on a personal account; manual retry connects
Status Open
Reported on v2.1.257
Maintainer reply None cached
Activity 0 comments · opened Sep 1, 2026
Remote Control failed to connect at session startup with:
Remote Control disconnected — disabled by your organization's policy
Running /remote-control manually printed the same thing:
Remote Control is disabled by your organization's policy. Contact your organization admin for access.
I enabled it again a minute later and it connected fine. No config change, same account, same machine, same session.
Two problems:
- The gate check is returning a false denial intermittently. Same account passes on retry.
- The error message is wrong. This is a personal account with no organisation attached, so "contact your organization admin" points at someone who does not exist. Looks like the org-policy string is being used as the catch-all for any entitlement denial.
Environment
- Claude Code 2.1.257
- macOS 26.5.2 (darwin)
- Personal account, no org, no managed settings file (
/Library/Application Support/ClaudeCode/managed-settings.jsondoes not exist) ~/.claude/settings.jsonhas"remoteControlAtStartup": true
Expected
Either the entitlement check succeeds consistently, or a transient failure says so and retries. A denial that clears on retry should not be reported as a policy block.
If the denial is genuinely policy-based, the message should name which policy source produced it - managed settings, org membership or server-side gate - so it can be checked.