Claude--Locked out of Console after deleting organization — "We are unable to use this link" on every login attempt

Status Closed — not planned
Maintainer reply None cached
Activity 1 comment · opened Sep 1, 2026 · closed Sep 4, 2026

Summary

I am completely locked out of the Anthropic Console. Every login attempt fails with
We are unable to use this link. Please try again.
This started immediately after I deleted my organization while trying to correct my billing details.

What happened

  1. I purchased USD 20 of API credit. The generated invoice did not include my company name, address or tax ID, so my company cannot process the reimbursement.
  2. To fix the billing details, I deleted my organization (a personal/individual org). I now understand this was the wrong way to do it.
  3. Since then, every login attempt returns We are unable to use this link. Please try again.
  4. I have never seen my API key, and I cannot access the Console at all.

Troubleshooting already tried (none worked)

  • Requested a fresh login link many times (not reusing old emails)
  • Opened the link on the same device and same browser that requested it
  • Incognito window, cleared cookies, disabled extensions
  • Checked the status page: all systems reported operational

Why I am posting here

The official support paths (Console -> Get help) all require being logged in, which is exactly what I cannot do.
I submitted a request through the support widget more than 24 hours ago and have had no response.

What I need

  1. Restore access to my account, or confirm the organization cannot be restored.
  2. If it cannot be restored: refund the USD 20 of credit.
  3. Re-issue the invoice with company name, address and tax ID.

I can provide my account email and organization name privately - happy to be contacted directly.

Environment

  • Anthropic Console (console.anthropic.com), email login link
  • Reproduced on multiple browsers and devices

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