Claude--Locked out of Console after deleting organization — "We are unable to use this link" on every login attempt
Status Closed — not planned
Maintainer reply None cached
Activity 1 comment · opened Sep 1, 2026 · closed Sep 4, 2026
Summary
I am completely locked out of the Anthropic Console. Every login attempt fails withWe are unable to use this link. Please try again.
This started immediately after I deleted my organization while trying to correct my billing details.
What happened
- I purchased USD 20 of API credit. The generated invoice did not include my company name, address or tax ID, so my company cannot process the reimbursement.
- To fix the billing details, I deleted my organization (a personal/individual org). I now understand this was the wrong way to do it.
- Since then, every login attempt returns
We are unable to use this link. Please try again. - I have never seen my API key, and I cannot access the Console at all.
Troubleshooting already tried (none worked)
- Requested a fresh login link many times (not reusing old emails)
- Opened the link on the same device and same browser that requested it
- Incognito window, cleared cookies, disabled extensions
- Checked the status page: all systems reported operational
Why I am posting here
The official support paths (Console -> Get help) all require being logged in, which is exactly what I cannot do.
I submitted a request through the support widget more than 24 hours ago and have had no response.
What I need
- Restore access to my account, or confirm the organization cannot be restored.
- If it cannot be restored: refund the USD 20 of credit.
- Re-issue the invoice with company name, address and tax ID.
I can provide my account email and organization name privately - happy to be contacted directly.
Environment
- Anthropic Console (console.anthropic.com), email login link
- Reproduced on multiple browsers and devices
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