[BUG] Anthropic Console Login Error - all users in our organization cannot log into the console due to "request pending" status

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

I am part of an Team of 2 people using a paid account. We have been using claude.ai just fine with no login issues. However, I was prompted to get an API key from console.anthropic.com/login and ended up stuck in a state where the system thinks I need to be verified as a user but I'm already verified within my organization. To make matters worse, my colleague and admin of the account is also seeing the same "Request sent" message on the URL platform.claude.com/org-discovery. I used the chatbot in claude.ai to troubleshoot the issue and no solution worked (tried clearing cache, removing organization discoverability, and using a different data network).

<img width="1698" height="610" alt="Image" src="https://github.com/user-attachments/assets/96f120ec-d6fc-463f-9b94-d073875cc81e" />

<img width="716" height="489" alt="Image" src="https://github.com/user-attachments/assets/10de346a-01ac-4e6b-8eaa-b4e3601b480c" />

What Should Happen?

My colleague and I should be able to log into console.anthropic.com and be on the company account.

Error Messages/Logs

Steps to Reproduce

1. go to console.anthropic.com
2. Try to log in with email
3. use email to verify the account
4. ISSUE: "join your team" org-discovery page instead of being logged in

Claude Model

Sonnet (default)

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

not relevant

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

_No response_