[BUG] Desktop app authentication fails - "We were unable to verify you with this link" error
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
Description:
Unable to log in to Claude Code Desktop app on Windows 10. Both Google OAuth and email login flows fail to complete authentication.
Authentication fails with verification error. Browser login works fine for claude.ai.
Environment:
OS: Windows 10
Browser: Firefox
Desktop app version: [check Help → About in the app menu]
Additional context:
Browser-based claude.ai login works normally
Already tried: signing out/in, complete app restart, checking internet connection
No VPN or proxy in use
What Should Happen?
I should be able to log into the desktop app. I cannot. Currently every login flow is a dead end for me.
Error Messages/Logs
Steps to Reproduce
Steps to reproduce:
Open Claude Code Desktop app
Attempt to log in via Google - browser shows "success" but desktop app doesn't proceed
Attempt to log in via email - click "get login code"
Error appears: "We were unable to verify you with this link"
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
It's claude destop
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Terminal.app (macOS)
Additional Information
This is for the claude desktop app not Claude Code but I can't find where to log bugs for the desktop app.
<img width="674" height="368" alt="Image" src="https://github.com/user-attachments/assets/a0d0b030-fcec-4419-bf38-92abe2217f2e" />
3 Comments
Found 1 possible duplicate issue:
This issue will be automatically closed as a duplicate in 3 days.
🤖 Generated with Claude Code
This has been confirmed to be a bug in the "CleanURLs" browser add-on. Issue https://github.com/ClearURLs/Addon/issues/510 is tracking the bug and PR https://github.com/ClearURLs/Addon/pull/514 has been opened to fix it: please go upvote those.
As far as I can tell, there is no mitigation for this issue; the browser add-on must be removed in order to permit Claude login again.
This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.