[BUG] Max subscription blocked without reason nor policy violation, cannot renew with any card, gift subscription also blocked, support (Fin) unable to escalate to human

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Account has an active history as Max subscriber with regular additional credit purchases. Subscription renewal now fails with every card tried. Gift subscription redemption from another account is also blocked. Support chat (Fin) provides only standard troubleshooting and cannot escalate to a human specialist. Submitted a Safeguards appeal form with no response yet.

This matches the pattern in issues #54588, #31012, #45890, #68429.

Happy to provide account details privately if a maintainer can look into this.

What Should Happen?

My Max subscription should renew normally with a valid payment method, or if there is an account-level restriction, it should be clearly disclosed so I can address it. Gift subscription redemption from another account should work as documented. Support should be able to escalate to a human specialist when automated troubleshooting has been exhausted, especially when multiple independent payment paths are all blocked simultaneously.

Error Messages/Logs

Steps to Reproduce

1. Log in to claude.ai with an active or previously active Max subscription
2. Attempt to renew the subscription using a valid credit card
3. Card is declined
4. Repeat with a different card, also declined
5. Attempt to redeem a gift subscription purchased by another account
6. Redemption also fails
7. Contact support via Fin chat, describe the issue
8. Fin provides standard payment troubleshooting steps already ruled out, and does not offer human escalation
9. Submit appeal via Safeguards form, no response received to date

Claude Model

None

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

2.1.251

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_