[Billing/Account] MAX plan usage draining with zero activity — Fin unable to escalate, 1 week no human response

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Preflight note: This is a claude.ai consumer subscription (MAX plan) issue — NOT an API / Claude Console issue. Please do not look up the API organization billing record; the relevant record is the claude.ai consumer subscription. Reporting here because Fin AI Agent has been unable to escalate to a human specialist after repeated attempts, matching the pattern in issues #56895, #57594, and #48780.

What's wrong:
My MAX plan usage is being exhausted with zero activity on my end. I am not running long conversations, large file uploads, Claude Code, Cowork, or any agentic/automated workflows. Despite minimal-to-no use, my usage limit is being consumed and I keep hitting the wall.

Steps already taken on my side:

• Logged out of ALL active sessions — issue continues
• Reset my account password — issue continues
• Checked Settings for connected apps / background features
• Confirmed I am only using the claude.ai app (not the API)

Support history:

• Support ticket submitted approximately 1 week ago
• Only handled by Fin AI Agent — no human specialist has responded
• [Insert your original Conversation ID / ticket number here]

Account details (provide privately to Anthropic staff if needed):

• Plan: MAX (claude.ai consumer subscription)
• Account email: [your account email]
• Approx. date issue began: [date]

What I need:

1. Forward to the HUMAN billing/account specialist team — Fin cannot resolve this.
2. Investigation of my backend usage logs to identify what is consuming my usage with no activity on my end.
3. Credit/restoration of the usage that was drained while this is unresolved.

I remain a committed MAX customer and want to resolve this directly. Please treat as urgent — I am unable to use a plan I am paying for. If I do not receive a human response within 5 business days I will need to pursue a chargeback and consumer protection options, which I would prefer to avoid.

Thank you.

What Should Happen?

Preflight note: This is a claude.ai consumer subscription (MAX plan) issue — NOT an API / Claude Console issue. Please do not look up the API organization billing record; the relevant record is the claude.ai consumer subscription. Reporting here because Fin AI Agent has been unable to escalate to a human specialist after repeated attempts, matching the pattern in issues #56895, #57594, and #48780.

What's wrong:
My MAX plan usage is being exhausted with zero activity on my end. I am not running long conversations, large file uploads, Claude Code, Cowork, or any agentic/automated workflows. Despite minimal-to-no use, my usage limit is being consumed and I keep hitting the wall.

Steps already taken on my side:

• Logged out of ALL active sessions — issue continues
• Reset my account password — issue continues
• Checked Settings for connected apps / background features
• Confirmed I am only using the claude.ai app (not the API)

Support history:

• Support ticket submitted approximately 1 week ago
• Only handled by Fin AI Agent — no human specialist has responded
• [Insert your original Conversation ID / ticket number here]

Account details (provide privately to Anthropic staff if needed):

• Plan: MAX (claude.ai consumer subscription)
• Account email: [your account email]
• Approx. date issue began: [date]

What I need:

1. Forward to the HUMAN billing/account specialist team — Fin cannot resolve this.
2. Investigation of my backend usage logs to identify what is consuming my usage with no activity on my end.
3. Credit/restoration of the usage that was drained while this is unresolved.

I remain a committed MAX customer and want to resolve this directly. Please treat as urgent — I am unable to use a plan I am paying for. If I do not receive a human response within 5 business days I will need to pursue a chargeback and consumer protection options, which I would prefer to avoid.

Thank you.

Error Messages/Logs

Steps to Reproduce

Preflight note: This is a claude.ai consumer subscription (MAX plan) issue — NOT an API / Claude Console issue. Please do not look up the API organization billing record; the relevant record is the claude.ai consumer subscription. Reporting here because Fin AI Agent has been unable to escalate to a human specialist after repeated attempts, matching the pattern in issues #56895, #57594, and #48780.

What's wrong:
My MAX plan usage is being exhausted with zero activity on my end. I am not running long conversations, large file uploads, Claude Code, Cowork, or any agentic/automated workflows. Despite minimal-to-no use, my usage limit is being consumed and I keep hitting the wall.

Steps already taken on my side:

• Logged out of ALL active sessions — issue continues
• Reset my account password — issue continues
• Checked Settings for connected apps / background features
• Confirmed I am only using the claude.ai app (not the API)

Support history:

• Support ticket submitted approximately 1 week ago
• Only handled by Fin AI Agent — no human specialist has responded
• [Insert your original Conversation ID / ticket number here]

Account details (provide privately to Anthropic staff if needed):

• Plan: MAX (claude.ai consumer subscription)
• Account email: [your account email]
• Approx. date issue began: [date]

What I need:

1. Forward to the HUMAN billing/account specialist team — Fin cannot resolve this.
2. Investigation of my backend usage logs to identify what is consuming my usage with no activity on my end.
3. Credit/restoration of the usage that was drained while this is unresolved.

I remain a committed MAX customer and want to resolve this directly. Please treat as urgent — I am unable to use a plan I am paying for. If I do not receive a human response within 5 business days I will need to pursue a chargeback and consumer protection options, which I would prefer to avoid.

Thank you.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

Latest

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_