[BUG] Unable to find Gift Code

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

I purchased a 6 month Max 5x subscription as a gift but I can no longer find the Gift Code redemption email. I tried reaching out for help via the Fin AI Agent as well as emails to support@anthropic.com - both seem to go in circles and keep telling me how to search my email inbox instead of routing to a human for review.

What Should Happen?

I should receive an email containing the gift code redemption link

Error Messages/Logs

Steps to Reproduce

1. Reach out via "Get Help"
2. State that I have lost my gift redemption email
3. Tell Fin AI agent that the issue is not about knowing how to search emails but rather the email appears to be lost

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.231

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_