[BUG] Max 20x silently downgraded to Pro mid-cycle — subscription_status "canceled" while Apple confirms subscription active
What happened: My Max 20x subscription (US$249.99/mo via Apple App Store) was silently downgraded to Pro mid-cycle on July 31. Max worked normally through July 30 (including Max-only models). On July 31 at 06:09 UTC the API abruptly began returning out_of_credits / credits_required errors, and by 17:03 UTC my account showed Pro-tier session limits.
Evidence of the sync failure: The OAuth profile API (api.anthropic.com/api/oauth/profile) currently returns has_claude_max: false, has_claude_pro: true, billing_type: apple_subscription, subscription_status: "canceled". Meanwhile Apple Support has verified by phone that the subscription is ACTIVE, auto-renewal ON, renewing August 5, 2026.
What I've tried: Restore Purchases (Apple ID password accepted, no effect, many attempts), re-purchasing the same product (Apple responds "already subscribed"), toggling auto-renewal off/on, signing out and back in, reinstalling the app, web login. Nothing changes — presumably because the subscription is flagged as canceled server-side and incoming receipts are ignored.
Ask: Please re-sync the Apple subscription status for account sirenmomoo@gmail.com (org 56d5dce3-4b3b-4bf1-a97f-0e24f883a995) and restore Max 20x access, plus credit for the lost days. A support ticket is already open but the previous response took 9 days; I'm losing paid access daily.
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Screenshots
The app's Billing page shows Pro (Aug 1, after the mid-cycle downgrade):
Apple confirms the Max 20x subscription is still ACTIVE — attempting to re-purchase pops "You're currently subscribed to this. Your subscription to Claude Max 20x - Monthly renews on Aug 5, 2026 for $249.99":