Individual Pro subscriber blocked from Claude Code: 'organization disabled' → 'Max or Pro required' (entitlement sync bug)

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Environment: Windows, Claude Code (desktop/VS Code extension)
Account: Individual Claude Pro subscriber, never joined a team/enterprise org. Billing confirmed active and paid (Settings → Billing shows Pro plan, Monthly, invoice US$23.60 dated May 25 2026, status Paid).
Timeline:

Previously worked normally with Claude Code under Pro subscription
Was offered a $10 API credit inside Claude Code; accepted it (now shows $9.56 balance remaining)
Shortly after, started seeing: "Your organization has disabled Claude subscription access for Claude Code · Use an Anthropic API key instead, or ask your admin to enable access"
/status confirmed: Auth method: Claude AI (no API key set), Plan: Claude Pro, Organization: auto-generated personal org ([email]'s Organization)
Tried /logout + /login per support's suggestion — this made it worse: now blocks login entirely with "Claude Max or Pro is required to connect to Claude Code. Sign up for a Max or Pro subscription to connect your account, or use your API key."
/logout now also returns "isn't available in this environment" in some sessions
Confirmed no ANTHROPIC_API_KEY env var set ($env:ANTHROPIC_API_KEY returns empty)

Likely related issues: #45922 (subscriptionType returns null despite active Max), #54588 (plan recognized at startup, then immediately blocked), #50349 (paid plan shows as Free for Claude Code auth)
Support history: Engaged extensively with Fin (support.claude.com chat) over multiple sessions. Fin explicitly confirmed no human agent was assigned and stated it cannot transfer to a human or provide a ticket number. Conversation ID: 215474875050386.
Expected: Claude Code should recognize my active, paid Pro subscription and allow normal login.
Screenshots of billing page and error messages available on request. Also attaching claude Fin support conversation

<img width="751" height="494" alt="Image" src="https://github.com/user-attachments/assets/51f0107b-e559-44a5-b2ce-25aac0b595f5" />
<img width="740" height="449" alt="Image" src="https://github.com/user-attachments/assets/acb8bcd9-a9a8-41f7-aa51-b5c1c50f359b" />
<img width="584" height="463" alt="Image" src="https://github.com/user-attachments/assets/a48fa64a-9ec3-4fa8-a8db-6218af268d83" />
<img width="658" height="458" alt="Image" src="https://github.com/user-attachments/assets/da3344c2-1ecc-4c25-8aab-53c5c8ced103" />

anthropic_2026_06_28_215474875050386.txt

What Should Happen?

Expected behavior:

As an individual Claude Pro subscriber with an active, paid subscription (confirmed via Settings → Billing), Claude Code should authenticate successfully using my subscription login and allow normal usage — without requiring an API key and without showing any "organization disabled" or "subscription required" errors.
Specifically:

/login with "Claude account with subscription" should succeed and recognize my Pro plan
/status should show my Pro plan as the active entitlement for Claude Code usage (not just for claude.ai)
No org-level restriction should apply, since I never created or joined an organization — the auto-generated personal org tied to my account should not block subscription access by default
Accepting the $10 API credit offer should not alter or downgrade my subscription-based entitlement for Claude Code

Error Messages/Logs

Steps to Reproduce

Steps to Reproduce:

Have an active individual Claude Pro subscription (not Team/Enterprise), with no organization created or joined
Use Claude Code normally with subscription login (/login → "Claude account with subscription") — works as expected initially
At some point, Claude Code presents an offer for $10 in API credits; accept it
Continue using Claude Code — at some point afterward, subscription-based access stops working and the following error appears instead:

Your organization has disabled Claude subscription access for Claude Code · Use an Anthropic API key instead, or ask your admin to enable access
Run /status — confirms: Auth method: Claude AI (not API key), Plan: Claude Pro, Organization: [auto-generated personal org], no ANTHROPIC_API_KEY set
As a troubleshooting step, run /logout followed by /login again
Error changes (does not resolve) to a stricter block during the OAuth login flow itself:

Claude Max or Pro is required to connect to Claude Code. Sign up for a Max or Pro subscription to connect your account, or use your API key.
In a later session, /logout itself returns: /logout isn't available in this environment.
Throughout, claude.ai (browser) continues to work normally — Settings → Billing confirms Pro plan active, Monthly, with a paid invoice (US$23.60, May 25 2026, status: Paid)

Result: Complete inability to authenticate Claude Code with a paid, active Pro subscription, despite no changes to local environment, no API key present, and claude.ai itself functioning normally throughout.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.195

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_