[Billing] Confirmed refund $90.00 USD not processed after 59 days - Extra Usage Credits

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

On April 28, 2026, I accidentally clicked "Pay" twice
on claude.ai (web browser) for the $50 Extra Usage
package, resulting in two charges of $45.00 each
(total $90.00 USD) to my Visa card ending in 5981.

On June 5, 2026, Anthropic support confirmed in writing
that my refund would be processed within 5-10 business
days. It has now been 59 days with no refund received.

Evidence:

• Receipt #2169-3973-3521: $45.00 (Visa-5981)
• Receipt #2661-0562-3034: $45.00 (Visa-5981)
• Account still shows $100.00 unused credit balance
• Bank (CTBC) confirms NO refund received
• Support confirmed: refund never submitted to Stripe
• Support confirmed: credit grant never voided in Metronome
• Support confirmed: AI agents cannot escalate to humans

What Should Happen?

A human agent with access to Stripe and Metronome
should:

1. Process the $90.00 USD refund to Visa ending in 5981
2. Void the $100.00 credit grant in Metronome

This has been unresolved for 59 days despite confirmed
eligibility and full documentation.

Error Messages/Logs

Refund confirmed June 5, 2026 but never processed.
Bank (CTBC) confirms no refund received.
Account still shows $100.00 unused credit balance.
Support AI confirmed: credit grant never voided in Metronome.
Support AI confirmed: refund may not have been submitted to Stripe.

Steps to Reproduce

1. Purchase Extra Usage Credits on claude.ai via web browser
2. Request refund within 7-day window
3. Receive written confirmation that refund will be processed
4. Wait 5-10 business days - no refund received
5. Contact bank - bank confirms no refund record exists
6. Check Claude account - $100.00 credit balance still showing
7. Contact support repeatedly - only AI agents respond
8. AI agents confirm refund was never submitted to Stripe

and credit grant was never voided in Metronome

Claude Model

None

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

N/A - This is a billing issue, not a Claude Code bug

Platform

Other

Operating System

Windows

Terminal/Shell

Other

Additional Information

This is a billing issue, not a Claude Code bug.
Filing here because Anthropic routes billing issues
through this repository.

Account: pisiz0310@gmail.com
Refund confirmed: June 5, 2026
Amount: $90.00 USD (two x $45.00)
Receipt #2169-3973-3521 and #2661-0562-3034
Bank (CTBC) confirms no refund received.
Account shows $100.00 unused credit balance.

<img width="775" height="339" alt="Image" src="https://github.com/user-attachments/assets/b99bb06e-ae40-4e14-874a-6588d40cfd92" />
<img width="1381" height="370" alt="Image" src="https://github.com/user-attachments/assets/fd44cbbb-44b3-4cf5-8648-439dfa378775" />
<img width="1341" height="375" alt="Image" src="https://github.com/user-attachments/assets/b555fdc5-ce7c-489a-8f53-4a33088ff93f" />

<img width="1341" height="375" alt="Image" src="https://github.com/user-attachments/assets/c5ee7272-a52f-44d6-b3a6-8b14a82d3748" />
<img width="1381" height="370" alt="Image" src="https://github.com/user-attachments/assets/10eb9be8-8b23-492b-b5e8-20419c2906eb" />
<img width="775" height="339" alt="Image" src="https://github.com/user-attachments/assets/d006f112-3532-4942-a29a-844a9959503d" />