[BUG] Claude Desktop on Windows shows persistent gray screen with no UI elements

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Issue: Claude Desktop on Windows shows persistent gray screen with no UI elements

What Should Happen?

I should be able to access Claude desktop normally

Error Messages/Logs

No error message, just a grey screen.

Steps to Reproduce

Troubleshooting attempted: Cache reset, complete uninstall/reinstall, PC restart, Event Viewer check (no errors found)
Result: Unable to access app menu or built-in troubleshooting tools

Claude Model

Other

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

v1.5368

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

_No response_