[BUG] Claude Desktop App Does Not Work, Stuck Loading/Spiral Screen

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

When I try to open my Claude desktop app, it just leads to a stuck loading/spiral screen. I've tried deleting and reinstalling the app several times, didn't work. Made sure it was updated to the latest version. Force quit the app, checked the Utilities and Activity Monitor/Console to made sure any Claude-related activities weren't running. Nothing. I am on macOS. How to fix?

What Should Happen?

I was told to write a bug report here. I don't know how to solve this. There are no error messages or logs.

Error Messages/Logs

Steps to Reproduce

Download the desktop app?

Claude Model

Sonnet (default)

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

Not sure.

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

<img width="2560" height="1440" alt="Image" src="https://github.com/user-attachments/assets/14a86db5-7bf7-4113-b55a-c92a05076329" />