[BUG] Sync problem to desktop app after purchasing (received confirmation email) PRO on web

Resolved 💬 2 comments Opened May 24, 2026 by nydalorner-cmyk Closed May 27, 2026

Preflight Checklist

  • [x] I have searched existing issues and this hasn't been reported yet
  • [x] This is a single bug report (please file separate reports for different bugs)
  • [x] I am using the latest version of Claude Code

What's Wrong?

I signed to Claude PRO on web on macOS Sequoia 15.7.7, have an active Pro subscription visible on web, but the desktop app shows "Get Claude Code" after multiple authentication attempts. I have logged in/out, quit app multiple times. My account on Claude Desktop App only shows Free version. I dont manually insert my email, i actually log on using Google, so there shouldnt be an issue.

What Should Happen?

I want my Claud account to work with PRO on Desktop and web when i sign in using my gmail account (since this is where i paid for quarterly subscription).

Error Messages/Logs

Steps to Reproduce

...

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

Claude code

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_

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