[BUG] Sync problem to desktop app after purchasing (received confirmation email) PRO on web
Resolved 💬 2 comments Opened May 24, 2026 by nydalorner-cmyk Closed May 27, 2026
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
I signed to Claude PRO on web on macOS Sequoia 15.7.7, have an active Pro subscription visible on web, but the desktop app shows "Get Claude Code" after multiple authentication attempts. I have logged in/out, quit app multiple times. My account on Claude Desktop App only shows Free version. I dont manually insert my email, i actually log on using Google, so there shouldnt be an issue.
What Should Happen?
I want my Claud account to work with PRO on Desktop and web when i sign in using my gmail account (since this is where i paid for quarterly subscription).
Error Messages/Logs
Steps to Reproduce
...
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
Claude code
Platform
Anthropic API
Operating System
macOS
Terminal/Shell
Terminal.app (macOS)
Additional Information
_No response_
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