[BUG] /schedule skill fails with "trouble connecting with your remote claude.ai account

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Running /schedule in Claude Code returns the error: "We're having trouble connecting with your remote claude.ai account to set up a scheduled task." I am logged in to claude.ai and the issue persists across multiple attempts.

What Should Happen?

The /schedule skill should successfully connect to the claude.ai account and register a recurring scheduled task (every Monday at 5:00 AM) that runs autonomously without requiring the user to be present in a session.

Error Messages/Logs

- Still the same connection error — claude.ai's scheduler service is having an outage right now, nothing on your end.
- Still failing — this is a persistent outage on Anthropic's scheduling service right now.

What I'd suggest: Come back to this tomorrow or later today. The routine file is saved and ready, so when the service is back up it'll register on the first try.

- Still down. This isn't going to resolve by retrying — the scheduling service itself is unavailable right now.

Steps to Reproduce

Steps to Reproduce

Open Claude Code (desktop app)

• Type /schedule or invoke the schedule skill via the Skill tool with a task description
• The skill launches and returns the following message every time, regardless of how many retries:
• "We're having trouble connecting with your remote claude.ai account to set up a scheduled task. Please try /schedule again in a few minutes."

Additional context:

• Issue is persistent — reproduced 5+ times across the same session with several minutes between attempts
• No scheduled task is created
• No error code is returned, just the generic retry message
• OS: Windows 11
• The /schedule skill itself loads successfully (no tool load error), the failure happens when it tries to connect to the claude.ai backend to register the task

Claude Model

Sonnet (default)

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

Version 1.7196.0 (2dbd78)

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

_No response_