[BUG] Billing — "No such setupintent" Stripe error blocks Team plan subscription

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

I am unable to complete a Team plan subscription on claude.ai due to a
recurring Stripe error at the payment step. Every attempt to submit payment
information fails with the following error:

No such setupintent: 'seti_1TTJoiBjIQrRQnuxiuexd1e9'
A previous attempt produced the same error with a different ID: No such setupintent: 'seti_1TTJeFBjIQrRQnuxIXsYx5la'

The SetupIntent ID changes on each attempt, but the error is identical —
Stripe reports that the SetupIntent created by the Claude billing flow does
not exist on its side. This strongly suggests a desynchronization between
the Claude account and the associated Stripe customer record.

Impact

• Cannot subscribe to the Team plan
• Organization onboarding is fully blocked
• Multiple failed attempts have generated several orphaned SetupIntents

Steps to Reproduce

1. Log in to claude.ai
2. Navigate to claude.ai/upgrade
3. Select the Team plan
4. Enter valid payment information
5. Submit → error: No such setupintent: 'seti_...'

Troubleshooting Already Performed

• Refreshed the page and restarted the upgrade flow multiple times
• Cleared cache and cookies for claude.ai
• Tried in a private/incognito window
• Tried multiple browsers (Chrome, Firefox, Safari)
• Disabled all browser extensions
• No VPN or proxy in use
• Verified the payment card is valid and supports international transactions
• No incident reported on status.anthropic.com at the time of the attempts

Support Channels Already Tried

• Help Center chat (Fin AI Agent): conversation closed without resolution,

no acknowledgment on latest attempts

• Email to support@anthropic.com: no response received

Environment

• Region: European Union
• Browser: [à compléter — ex: Chrome 131 on macOS 14.5]
• Plan attempted: Team
• Account type: existing Claude account being upgraded to Team

Expected Behavior

The SetupIntent created by Claude's billing flow should be valid on the
Stripe side, allowing payment confirmation and successful subscription to
the Team plan.

Account Details

Account email, organization name, and full SetupIntent IDs are available
on request — please contact me privately to avoid posting them publicly.

Note

I understand this repository is primarily for Claude Code issues, but the
standard support channels have not been responsive and this is a billing
blocker that requires backend investigation on the Stripe integration.
Any guidance on the correct escalation path would also be appreciated.

What Should Happen?

The SetupIntent created by Claude's billing flow should be valid on the
Stripe side, allowing payment confirmation and successful subscription to
the Team plan.

Error Messages/Logs

No such setupintent: 'seti_1TTJoiBjIQrRQnuxiuexd1e9'
No such setupintent: 'seti_1TTJeFBjIQrRQnuxIXsYx5la'

Steps to Reproduce

Steps to Reproduce

1. Log in to claude.ai
2. Navigate to claude.ai/upgrade
3. Select the Team plan
4. Enter valid payment information
5. Submit → error: No such setupintent: 'seti_...'

Claude Model

None

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

2.1.139

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Other

Additional Information

_No response_