[BUG] U$5,000 Credits vanished from our accounts and Claude is charging us, impacting the entire company

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

We had U$5,000 vanish from our account, now Claude has been charging us instead of applying the credit, impacting the entire company and we are exploring seeking the legal authorities in Australia.

What Should Happen?

Credits need to show in the billing console and be applied per use instead of just charging us. Refund must be made towards the incorrect charges made during this time.

Error Messages/Logs

Steps to Reproduce

Claude billing console.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

Claude Console

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_