[BUG] unable to connect desktop and app via Cowork - Dispatch

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

issue #45937 and #51389
Windows desktop, Claude mobile app
• Same account (vlad.jotic@gmail.com) on both devices
• Same Wi-Fi network
• Fresh reinstall done
• Keep-awake enabled
• No QR code or “Get Started” option appearing in Dispatch
• Phone shows “Asleep / Can’t reach your desktop”

What Should Happen?

Anthropic to force-reset the Dispatch pairing state server-side

Error Messages/Logs

No QR code or “Get Started” option appearing in Dispatch

Phone shows “Asleep / Can’t reach your desktop”

Steps to Reproduce

Anthropic to force-reset the Dispatch pairing state server-side

Claude Model

Opus

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

Claude for Windows 1.5354.0 9a9e3d

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

_No response_