[BUG] Unable to connect Anthropic services

Resolved 💬 6 comments Opened Jun 1, 2025 by laxytt Closed Jun 1, 2025

Environment

  • Platform (select one):
  • [x] Anthropic API
  • [ ] AWS Bedrock
  • [ ] Google Vertex AI
  • [ ] Other: <!-- specify -->
  • Claude CLI version: 1.0.6 (Claude Code)
  • Operating System: Windows 10 Pro - using ubuntu WSL 2 in terminal
  • Terminal: WSL 2

Bug Description

After following the -Guide, at the very end when trying to run command claude
im getting:

╭──────────────────────────╮
│ ✻ Welcome to Claude Code │
╰──────────────────────────╯

 Unable to connect to Anthropic services

 Failed to connect to api.anthropic.com: 

 Please check your internet connection and network settings.

 Note: Claude Code might not be available in your country. Check supported countries at https://anthropic.com/supported-countries 

Note I'm located in Poland, doesn't have any network issues, claude doctor says my npm is fine.

Steps to Reproduce

  1. Follow Getting started from Guide
  2. run 'claude' command

Expected Behavior

Claude opens as expected

Actual Behavior

Error is being shown

Additional Context

``ping api.anthropic.com Pinging api.anthropic.com [160.79.104.10] with 32 bytes of data: Reply from 160.79.104.10: bytes=32 time=11ms TTL=56 Reply from 160.79.104.10: bytes=32 time=11ms TTL=56 Reply from 160.79.104.10: bytes=32 time=11ms TTL=56 Ping statistics for 160.79.104.10: Packets: Sent = 3, Received = 3, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 11ms, Maximum = 11ms, Average = 11ms Control-C PS C:\Users\laxyt> nslookup api.anthropic.com Server: UnKnown Address: 192.168.100.1 Non-authoritative answer: Name: api.anthropic.com Addresses: 2607:6bc0::10 160.79.104.10 ``

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