i use mac,and in support country; but input "claude" reprot Unable to connect to Anthropic services;

I also see this error.

@xuhongxin I managed to figure out that when installing claude globally it was located in opt/homebrew since I had installed node with homebrew. I uninstalled node and also uninstalled node. I then used nvm to install node instead, and globally installed claude again with npm install -g @anthropic-ai/claude-code - at this point the installation was now in my nvm folder instead. I ran claude again and it worked.

thank you ,but my claude now is in the nvm path; the whole path is:

/Users/xuhongxin8477/.nvm/versions/node/v22.14.0/bin/claude;

and the error is still there

I am also unable to start Claude code from the command line on my Mac:

➜ claude --verbose doctor

 Claude CLI Diagnostic
 Currently running: npm-local (1.0.58)
 Path: /usr/local/Cellar/node/24.4.1/bin/node
 Invoked: /Users/holger/.claude/local/node_modules/.bin/claude
 Config install method: local
 Auto-updates enabled: true
 Warning: Multiple installations found
 - npm-local at /Users/holger/.claude/local
 - npm-global at /usr/local/bin/claude
 Press Enter to continue…

MacOS user
I fixed it by deleting all those claude config files:

rm -rf ~/.claude*

and then reinstall claude, and it works.

I experienced the same issue on my Mac and finally found this solution worked for me:

1. Open your .claude.json in your home folder;
2. Add the below line into the json and save;

"hasCompletedOnboarding": true

The complete json after the modification would look like:

{
  "installMethod": "unknown",
  "autoUpdates": true,
  "userID": "[your_user_id]",
  "firstStartTime": "[time]",
  "projects": {
    "/Users/[your_home_folder]": {
      "allowedTools": [],
      "history": [],
      "mcpContextUris": [],
      "mcpServers": {},
      "enabledMcpjsonServers": [],
      "disabledMcpjsonServers": [],
      "hasTrustDialogAccepted": false,
      "projectOnboardingSeenCount": 0,
      "hasClaudeMdExternalIncludesApproved": false,
      "hasClaudeMdExternalIncludesWarningShown": false
    }
  },
  "hasCompletedOnboarding": true
}

1. Restart claude and the issue is gone.

Hope this could help!

i also see this error in linux server
thanks to @dex1n ! Following your nice suggestion, i add the below line into the .claude.json and it works!
"hasCompletedOnboarding": true

I experienced the same issue on my Mac and finally found this solution worked for me: 1. Open your .claude.json in your home folder; 2. Add the below line into the json and save; `` "hasCompletedOnboarding": true ` The complete json after the modification would look like: ` { "installMethod": "unknown", "autoUpdates": true, "userID": "[your_user_id]", "firstStartTime": "[time]", "projects": { "/Users/[your_home_folder]": { "allowedTools": [], "history": [], "mcpContextUris": [], "mcpServers": {}, "enabledMcpjsonServers": [], "disabledMcpjsonServers": [], "hasTrustDialogAccepted": false, "projectOnboardingSeenCount": 0, "hasClaudeMdExternalIncludesApproved": false, "hasClaudeMdExternalIncludesWarningShown": false } }, "hasCompletedOnboarding": true } `` 3. Restart claude and the issue is gone. Hope this could help!

thx Following your nice suggestion, i add the below line into the .claude.json and it works!

`` "hasCompletedOnboarding": true ``

This works. I was able to fix the error after adding this line.

我在我的 Mac 上遇到了同样的问题，最后发现这个解决方案对我有用： 1. 在您的主文件夹中打开您的.claude.json； 2. 将以下行添加到 json 中并保存； `` "hasCompletedOnboarding": true ` 修改后的完整json如下： ` { "installMethod": "unknown", "autoUpdates": true, "userID": "[your_user_id]", "firstStartTime": "[time]", "projects": { "/Users/[your_home_folder]": { "allowedTools": [], "history": [], "mcpContextUris": [], "mcpServers": {}, "enabledMcpjsonServers": [], "disabledMcpjsonServers": [], "hasTrustDialogAccepted": false, "projectOnboardingSeenCount": 0, "hasClaudeMdExternalIncludesApproved": false, "hasClaudeMdExternalIncludesWarningShown": false } }, "hasCompletedOnboarding": true } `` 3. 重新启动 Claude，问题就消失了。 希望这能有所帮助！

Awesome, it can also be used on Windows

> 我在我的 Mac 上遇到了同样的问题，最后发现这个解决方案对我有用： > > 1. 在您的主文件夹中打开您的.claude.json； > 2. 将以下行添加到 json 中并保存； > > `` > "hasCompletedOnboarding": true > ` > > > > > > > > > > > > 修改后的完整json如下： > ` > { > "installMethod": "unknown", > "autoUpdates": true, > "userID": "[your_user_id]", > "firstStartTime": "[time]", > "projects": { > "/Users/[your_home_folder]": { > "allowedTools": [], > "history": [], > "mcpContextUris": [], > "mcpServers": {}, > "enabledMcpjsonServers": [], > "disabledMcpjsonServers": [], > "hasTrustDialogAccepted": false, > "projectOnboardingSeenCount": 0, > "hasClaudeMdExternalIncludesApproved": false, > "hasClaudeMdExternalIncludesWarningShown": false > } > }, > "hasCompletedOnboarding": true > } > `` > > > > > > > > > > > > > 3. 重新启动 Claude，问题就消失了。 > > 希望这能有所帮助！ Awesome, it can also be used on Windows太棒了，它也可以在 Windows 系统上使用。

问题解决了，但是后续如何使用呢，无法登入Claude code

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