[BUG] Cowork tab missing on Windows 11 Home — Pro Annual subscriber paying for inaccessible feature

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Environment

Claude Desktop: v1.3109.0 (35cbf6)
OS: Windows 11 Home Single Language, Build 26200.8246
Plan: Claude Pro Annual ($200/year)

Problem
The Cowork tab does not appear in Claude Desktop. Only Chat is visible. Cowork settings are accessible in Settings, and Dispatch is enabled, but the tab itself is absent with no error message or explanation.
Root cause confirmed
Windows 11 Home does not include the Hyper-V VMMS service required by Cowork's VM sandbox. The app silently suppresses the tab instead of showing a clear error.
Key issues

The official documentation never stated Windows Home is unsupported — only ARM64 was mentioned as unsupported. Pro subscribers on Windows Home had no way to know this before purchasing.
There is no graceful error message — the tab simply disappears.
No workaround exists for Windows Home users.

Request

Add Windows Home as explicitly unsupported in the system requirements documentation.
Consider WSL2 as an alternative backend to support Windows Home users.
Provide compensation or a workaround for Pro Annual subscribers affected by this undisclosed limitation.

What Should Happen?

Environment

Claude Desktop: v1.3109.0 (35cbf6)
OS: Windows 11 Home Single Language, Build 26200.8246
Plan: Claude Pro Annual ($200/year)

Problem
The Cowork tab does not appear in Claude Desktop. Only Chat is visible. Cowork settings are accessible in Settings and Dispatch is enabled, but the tab itself is absent with no error message or explanation.
Root cause confirmed
Windows 11 Home does not include the Hyper-V vmms service required by Cowork's VM sandbox. The app silently suppresses the tab instead of showing a clear error.
Key issues

The official documentation never stated Windows Home is unsupported — only ARM64 was mentioned as unsupported. Pro subscribers on Windows Home had no way to know this before purchasing.
There is no graceful error message — the tab simply disappears.
No workaround exists for Windows Home users.

Request

Add Windows Home as explicitly unsupported in the system requirements documentation.
Consider WSL2 as an alternative backend to support Windows Home users.
Provide compensation or workaround for Pro Annual subscribers affected by this undisclosed limitation.

Error Messages/Logs

No error message shown. Cowork tab is silently absent from UI.
PowerShell: Get-Service vmms → "Cannot find any service with service name vmms"

Steps to Reproduce

1. Steps to Reproduce — el campo tiene el texto de ejemplo, bórralo y escribe esto:
2. Install Claude Desktop v1.3109.0 on Windows 11 Home Single Language
3. Sign in with Claude Pro Annual plan
4. Launch Claude Desktop
5. Observe: Only "Chat" tab visible — no "Cowork" tab appears
6. Confirmed via PowerShell: Get-Service vmms — service not found

Claude Model

None

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

1.3109.0 (35cbf6)

Platform

Other

Operating System

Windows

Terminal/Shell

Other

Additional Information

_No response_