[BUG] Extra usage enabled but Claude Code is fully locked (no input box) after weekly limit

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

I’m on Claude Pro with Extra usage turned on, but Claude Code is completely locked and does not recognize my extra usage balance. There is no input box or “Start chat” button in Claude Code on either web or desktop, so I cannot run /bug or /doctor.

Account/usage state

Plan: Claude Pro

Weekly limits: “All models – 100% used, resets Sun 11:00 PM”

Extra usage: enabled

Monthly extra-usage spend limit: $75

Extra usage balance: $69.90 (plus a $20 promo credit that I claimed)

Extra usage page shows: “$5.80 spent – resets May 1 – 8% used”

What I expected

According to the Help Center article “Extra usage for paid Claude plans”, extra usage should allow continued use after reaching plan limits, session limits should still reset every 5 hours, and extra usage should apply to Claude Code terminal usage as well. I expected that, after hitting my weekly included limit, new Claude Code sessions would be allowed and usage would be billed to my extra usage balance.
What actually happens

In Claude Code (web and desktop), there is no “Start chat” button and no input box.

Any attempt to start a new Code session shows:

“You’ve hit your limit · resets Apr 12, 11pm (America/New_York)”

Because there is no input UI, I cannot use the /bug or /doctor commands.

As a result, I cannot use Claude Code at all, even though I have $69.90 of extra usage available.
When this started

I hit my weekly limit first.

After that, I purchased a $50 extra-usage bundle and claimed a $20 promo extra-usage credit.

Only after that did I raise my monthly extra-usage spend limit to $75.

Since hitting the weekly limit, every new Claude Code session has been blocked.
Environment

Desktop app version: Version 1.1617.0 (8d6345)

OS: Windows 11

Also happens in browser: Chrome Version 147.0.7727.56 (Official Build) (64-bit)

Why I’m filing this:

Support confirmed this is a technical problem with how extra usage is applied to Claude Code for my account (not a configuration issue), but I was told to use /bug which I cannot do without an input box. I’m filing here so engineering can investigate why Claude Code is not honoring extra usage as documented and why the input UI is missing.

What Should Happen?

Fix the aforementioned issues.

Error Messages/Logs

Steps to Reproduce

see above

Claude Model

Opus

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

v2.1.101

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

VS Code integrated terminal

Additional Information

_No response_