[BUG] Unable to complete claude team bill payment

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

During the Claude Team subscription checkout, my browser session closed/timed out mid-payment. After the interrupted session, the account is now stuck in a broken state — the billing page shows no active subscription, but I am unable to attempt a new payment either.

Error message: No Stripe subscription found

What Should Happen?

• If a payment session is interrupted, the account should reset cleanly
• User should be able to re-attempt the subscription checkout without errors
• Alternatively, the UI should clearly indicate a pending/failed payment and offer a retry option

Error Messages/Logs

No Stripe subscription found

Steps to Reproduce

1. Navigate to claude.ai → Settings → Billing
2. Error: No Stripe subscription found — cannot proceed

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

latest

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

org id - 1e57b6e3-b62b-454d-b947-146aa71c8823