[BUG] unexpected bill and disappeared chat history

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

I am writing to report two issues with my Claude Pro account. First, I have an unexpected overdue charge of $20.00 dated April 29, 2026, which I do not understand, as my regular monthly invoice of $20.00 on April 10, 2026 was already paid successfully. Having two charges in the same billing month is unusual, and I would like an explanation before making any payment. Second, my recent chat history disappeared suddenly this morning 4/29. I have lost chat history across multiple areas of my account: (1) My general chat history is missing from April 17–28, 2026. (2) Under my 'Job Application' Project, all recent chats are gone — the most recent is from 29 days ago. (3) Under Claude Code, two entire projects I created have disappeared completely. Both claude.ai and Claude Desktop are affected. I am not sure whether these two issues are related, but I wanted to report both together so they can be investigated. Please advise on why the April 29 charge was generated and help me recover my missing chat history. Thank you.

<img width="1440" height="900" alt="Image" src="https://github.com/user-attachments/assets/3ab1f78e-9243-4d51-a0c7-068f9c523b1e" />

What Should Happen?

The unexpected $20.00 charge dated April 29, 2026 should be explained or removed, as my regular monthly invoice of $20.00 was already paid on April 10, 2026. Additionally, All chat history and projects should be fully restored, including the Job Application Project chats and the two Claude Code projects.

Error Messages/Logs

Steps to Reproduce

For the missing chats issue:

Log in to claude.ai
Click on the "Job Application" Project — chats from the past 29 days are missing
Check Claude Code projects — two projects are completely gone
Check general chat history — chats from April 17–28 are missing

For the unexpected charge:

Log in to claude.ai
Go to Settings → Billing
An invoice dated April 29, 2026 for $20.00 shows as Overdue
My regular monthly invoice of $20.00 was already paid on April 10, 2026 — two charges in the same month with no explanation

Claude Model

Sonnet (default)

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

NA

Platform

Other

Operating System

macOS

Terminal/Shell

Other

Additional Information

_No response_