[BUG] Max plan (5x) incorrectly showing as Free tier — active subscription until April
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
<img width="1503" height="939" alt="Image" src="https://github.com/user-attachments/assets/a8beae16-a534-4151-bef2-420fab183819" />
<img width="1498" height="732" alt="Image" src="https://github.com/user-attachments/assets/fd96081c-1855-49cb-ac3a-8ca9744756a4" />
<h2>Preflight Checklist</h2>
<ul>
<li>[x] I have searched existing issues and this hasn't been reported yet</li>
<li>[x] This is a single bug report</li>
</ul>
<hr>
<h2>What's Wrong?</h2>
<p>My account has been incorrectly downgraded to the <strong>Free plan</strong> despite having an active <strong>Max 5x subscription</strong> that auto-renews on <strong>April 7, 2026</strong>. I did not cancel or make any changes to my plan.</p>
<p>As of today, <strong>April 3, 2026</strong>, my account displays as Free tier in the main interface, yet my billing settings still show the Max plan as active with a valid payment method and $100 in available credit.</p>
<hr>
<h2>Account Details</h2>
Field | Value
-- | --
Plan | Max 5x
Auto-renewal date | April 7, 2026
Payment method | Visa ending in 7272
Credit balance | $100 (redeemed gift subscription)
Last invoice | $27.83 — paid March 7, 2026
<hr>
<h2>Steps to Reproduce</h2>
<ol>
<li>Log in to claude.ai</li>
<li>Open Settings → Account</li>
<li>Plan shows as <strong>Free</strong> instead of Max 5x</li>
<li>Open Settings → Billing → plan details show <strong>Max 5x active</strong> with correct renewal date</li>
</ol>
<hr>
<h2>Expected Behavior</h2>
<p>Account should display Max 5x plan with full feature access, including Claude Code and Opus model.</p>
<hr>
<h2>Actual Behavior</h2>
<p>Main interface and account settings show <strong>Free tier</strong>. Access to Max plan features is lost. Billing settings show the subscription as active — creating a clear discrepancy.</p>
<hr>
<h2>Evidence</h2>
<p>Two screenshots attached:</p>
<ul>
<li><strong>Screenshot 1</strong> — Billing settings showing Max 5x plan active, renewal April 7, $100 credit balance ✅</li>
<li><strong>Screenshot 2</strong> — Account/plan view showing Free tier ❌</li>
</ul>
<hr>
<h2>Additional Context</h2>
<ul>
<li>No usage policy violations</li>
<li>No plan changes requested by me</li>
<li>Contacted support via email (support@anthropic.com) on April 3, 2026 — only received automated responses from Fin AI Agent</li>
<li>Fin AI Agent confirmed this is a technical discrepancy but was unable to resolve it</li>
<li>Support conversation ID: <strong>215473766427421</strong></li>
<li>Renewal is in <strong>4 days (April 7)</strong> — urgent resolution needed to avoid billing or access issues</li>
</ul>
<hr>
<h2>Labels suggested</h2>
<p><code>area:auth</code> <code>area:cost</code> <code>bug</code> <code>external</code></p></body></html>
What Should Happen?
Account should display Max 5x plan with full feature access, including Claude Code and Opus model access. The $100 credit balance should remain intact and the subscription should remain active until the scheduled renewal on April 7, 2026.
Error Messages/Logs
Steps to Reproduce
Log in to claude.ai with the account that has an active Max 5x subscription
Open Settings → Account — plan displays as Free
Open Settings → Billing — subscription shows as Max 5x active, renewal April 7, 2026, $100 credit balance visible
The discrepancy between billing status and account access is consistent across page refreshes and devices
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
2.0.41 (Claude Code)
Platform
Anthropic API
Operating System
macOS
Terminal/Shell
Terminal.app (macOS)
Additional Information
_No response_
15 Comments
Same Here...
!Image
<img width="1272" height="902" alt="Image" src="https://github.com/user-attachments/assets/218ca55a-eb25-41c4-a9c3-ab8a47236411" /> Same here
Same here....
<img width="995" height="425" alt="Image" src="https://github.com/user-attachments/assets/ae511024-86b3-4f98-bba4-fa2b7f14f9bb" />
<img width="992" height="453" alt="Image" src="https://github.com/user-attachments/assets/a83f5001-de4d-4dc6-9322-4a8a179519f9" />
And after 5 minutes, he returned to Max plan. What's going on with Claude?
Same issue here. I had an active Claude Max 5x gift subscription (Mar 19 - Apr 19, invoice #3UFRET9C-0002). After a version update, my account instantly dropped to Free plan. Claude Code is completely inaccessible. I have the receipt and an email confirming access until Apr 20, but billing now shows Free plan with no resubscribe button. Support tickets and emails only get bot responses. This is day 2 without access and I cannot work. Has anyone found a resolution?
<img width="1454" height="782" alt="Image" src="https://github.com/user-attachments/assets/a7b0b7a5-840e-45ce-89bf-f09d51e855e1" />
<img width="1344" height="874" alt="Image" src="https://github.com/user-attachments/assets/9d7e3da0-50ae-4cb9-8915-df04da0e700f" />
If you're affected by this, I've written a detailed post aggregating multiple reports including yours: https://www.reddit.com/r/ClaudeAI/comments/1sgkoxn/anthropic_gift_subscriptions_are_silently/ — also posted on X: https://x.com/Lynne1137561/status/2042189688492953976. The more visibility this gets, the harder it is to ignore.
I had the same issue and filed a complaint with my state's Attorney General after repeated attempts to resolve this with Anthropic (really just with Fin AI). Claude (free) gave me the suggestion and the text to fill in. Took about 10min. Might be worth it if you continue to see this.
Same issue
No, not yet. It's been about ten days here with nothing but form letter responses:
<img width="680" height="666" alt="Image" src="https://github.com/user-attachments/assets/ce23ac4f-50ba-45d6-9827-525a77d4844b" />
<img width="680" height="671" alt="Image" src="https://github.com/user-attachments/assets/623c950e-3511-4d6e-84e6-b6d93fc43e36" />
<img width="680" height="666" alt="Image" src="https://github.com/user-attachments/assets/fd62862f-cf7f-4253-99cd-08abfd485147" />
My paid Plan Max (5x) downgraded after 1 week.
I also created a ticket as a last hope for assistance.
After creating the ticket, I received an email saying: "This issue will be automatically closed as a duplicate in 3 days."
The chatbot in the Get Help section of the Claude web version provides vague answers, without any timelines for resolution or even a reference number for my request. There is no confidence that anyone will actually address this issue.
The bot also emphasizes that no compensation is provided for downtime, which effectively means that every day without the paid subscription is entirely my problem.
I also see many other open tickets with a similar issue.
I hope for a quick resolution 🙂
<img width="650" height="477" alt="Image" src="https://github.com/user-attachments/assets/6532ee7b-e4d2-4d4e-9c2f-4cae600966b9" />
<img width="1576" height="782" alt="Image" src="https://github.com/user-attachments/assets/d12a7a7a-45d5-4453-9dfa-451b999ffab0" />
<img width="1335" height="483" alt="Image" src="https://github.com/user-attachments/assets/e4b29687-21e7-40b2-bdc5-f505d7c7b729" />
I have the same problem. I also bought it as a gift.
<img width="1324" height="603" alt="Image" src="https://github.com/user-attachments/assets/2f8edb03-f6b9-4341-ac28-a9fd3cd5471c" />
Try contacting the seller of the subscription or gift if you purchased it through a third-party platform. Only the person who gifted it or subscribed on your account will be able to help you.
Closing for now — inactive for too long. Please open a new issue if this is still relevant.
This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.