[BUG] Max plan (5x) incorrectly showing as Free tier — active subscription until April

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

<img width="1503" height="939" alt="Image" src="https://github.com/user-attachments/assets/a8beae16-a534-4151-bef2-420fab183819" />
<img width="1498" height="732" alt="Image" src="https://github.com/user-attachments/assets/fd96081c-1855-49cb-ac3a-8ca9744756a4" />

<h2>Preflight Checklist</h2>
<ul>
<li>[x] I have searched existing issues and this hasn't been reported yet</li>
<li>[x] This is a single bug report</li>
</ul>
<hr>
<h2>What's Wrong?</h2>
<p>My account has been incorrectly downgraded to the <strong>Free plan</strong> despite having an active <strong>Max 5x subscription</strong> that auto-renews on <strong>April 7, 2026</strong>. I did not cancel or make any changes to my plan.</p>
<p>As of today, <strong>April 3, 2026</strong>, my account displays as Free tier in the main interface, yet my billing settings still show the Max plan as active with a valid payment method and $100 in available credit.</p>
<hr>
<h2>Account Details</h2>

Field | Value
-- | --
Plan | Max 5x
Auto-renewal date | April 7, 2026
Payment method | Visa ending in 7272
Credit balance | $100 (redeemed gift subscription)
Last invoice | $27.83 — paid March 7, 2026

<hr>
<h2>Steps to Reproduce</h2>
<ol>
<li>Log in to claude.ai</li>
<li>Open Settings → Account</li>
<li>Plan shows as <strong>Free</strong> instead of Max 5x</li>
<li>Open Settings → Billing → plan details show <strong>Max 5x active</strong> with correct renewal date</li>
</ol>
<hr>
<h2>Expected Behavior</h2>
<p>Account should display Max 5x plan with full feature access, including Claude Code and Opus model.</p>
<hr>
<h2>Actual Behavior</h2>
<p>Main interface and account settings show <strong>Free tier</strong>. Access to Max plan features is lost. Billing settings show the subscription as active — creating a clear discrepancy.</p>
<hr>
<h2>Evidence</h2>
<p>Two screenshots attached:</p>
<ul>
<li><strong>Screenshot 1</strong> — Billing settings showing Max 5x plan active, renewal April 7, $100 credit balance ✅</li>
<li><strong>Screenshot 2</strong> — Account/plan view showing Free tier ❌</li>
</ul>
<hr>
<h2>Additional Context</h2>
<ul>
<li>No usage policy violations</li>
<li>No plan changes requested by me</li>
<li>Contacted support via email (support@anthropic.com) on April 3, 2026 — only received automated responses from Fin AI Agent</li>
<li>Fin AI Agent confirmed this is a technical discrepancy but was unable to resolve it</li>
<li>Support conversation ID: <strong>215473766427421</strong></li>
<li>Renewal is in <strong>4 days (April 7)</strong> — urgent resolution needed to avoid billing or access issues</li>
</ul>
<hr>
<h2>Labels suggested</h2>
<p><code>area:auth</code> <code>area:cost</code> <code>bug</code> <code>external</code></p></body></html>

What Should Happen?

Account should display Max 5x plan with full feature access, including Claude Code and Opus model access. The $100 credit balance should remain intact and the subscription should remain active until the scheduled renewal on April 7, 2026.

Error Messages/Logs

Steps to Reproduce

Log in to claude.ai with the account that has an active Max 5x subscription
Open Settings → Account — plan displays as Free
Open Settings → Billing — subscription shows as Max 5x active, renewal April 7, 2026, $100 credit balance visible
The discrepancy between billing status and account access is consistent across page refreshes and devices

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.0.41 (Claude Code)

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_