[BUG] Remote Control not enabled on Max 20x plan — tengu_ccr_bridge flag is false

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

claude remote-control returns "Remote Control is not yet enabled for your account" on an active Max 20x ($200/mo) plan. The tengu_ccr_bridge feature flag is stuck at false server-side despite a valid subscription.

What Should Happen?

Error: Remote Control is not yet enabled for your account.

Error Messages/Logs

Steps to Reproduce

Run claude auth login — login successful
Run claude remote-control
Immediately returns: Error: Remote Control is not yet enabled for your account.

Claude Model

Not sure / Multiple models

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.83

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

Environment

Claude Code version: 2.1.83
OS: macOS (Apple Silicon, MacBook Pro)
Plan: Claude Max 20x ($200/month), active Stripe subscription
Auth method: OAuth token (first-party)

What I've Tried (all unsuccessful)

Logged out and back in multiple times via claude auth logout / claude auth login
Deleted ~/.claude.json entirely and re-authenticated from scratch
Verified no telemetry-blocking environment variables are set:

env | grep -i -E "DISABLE_TELEMETRY|NONESSENTIAL" # empty
grep -i -E "DISABLE_TELEMETRY|NONESSENTIAL" ~/.zshrc # empty
grep -i -E "DISABLE_TELEMETRY|NONESSENTIAL" ~/.claude/settings.json # empty

Started a fresh claude session to trigger feature flag sync — flag remains false

Diagnostic Output
Auth status:
json{
"loggedIn": true,
"authMethod": "oauth_token",
"apiProvider": "firstParty"
}
OAuth account metadata:
json"oauthAccount": {
"accountUuid": "014e2406-2d12-4da7-8bb1-9ff32ef11096",
"emailAddress": "louagejulien@gmail.com",
"organizationUuid": "0d03ff68-f629-40e7-a67a-102866cc9054",
"hasExtraUsageEnabled": false,
"billingType": "stripe_subscription"
}

Note: hasExtraUsageEnabled: false seems incorrect for a Max 20x plan.

Feature flags (after fresh auth + session):
tengu_ccr_bridge: false
tengu_ccr_bridge_multi_session: false
Expected Behavior
claude remote-control should start a Remote Control session, display a session URL and QR code, and allow connecting from claude.ai/code or the Claude mobile app — as documented for Max plan subscribers.
Related Issues
This appears to be the same server-side entitlement sync issue reported in:

#28098 (consolidated issue, misleading error for Pro/Max)
#29192 (Max plan, server-side metadata mismatch)
#33119 (Max plan, tengu_ccr_bridge stuck at false)
#34083 (Max plan, feature flags not syncing)
#36034 (Max plan, identical root cause analysis)
#38066 (Pro plan, filed Mar 24, 2026)

The GrowthBook feature flag tengu_ccr_bridge is evaluated server-side and has never been set to true for this account despite an active Max 20x subscription.