Channels "not currently available" on Team plan despite admin enablement (v2.1.81)

Resolved 💬 4 comments Opened Mar 21, 2026 by saschabos Closed Mar 24, 2026

Description

Channels feature returns "Channels are not currently available" on a Team plan despite the admin toggle being enabled in claude.ai → Admin Settings → Claude Code → Channels.

Environment

  • Claude Code: v2.1.81
  • Plan: Claude Team
  • OS: macOS (Apple Silicon)
  • Runtime: Bun installed, plugin installs and configures correctly

Steps to Reproduce

  1. Admin enables "Allow channel notifications" in claude.ai → Admin Settings → Claude Code → Channels (toggle is ON, confirmed via screenshot)
  2. Install plugin: /plugin install telegram@claude-plugins-official
  3. Configure: /telegram:configure <token>
  4. Launch: claude --channels plugin:telegram@claude-plugins-official

Expected Behavior

Session starts with channel listener active.

Actual Behavior

  • Without --debug: Shows "Listening for channel messages" but messages never arrive (typing indicator fires in Telegram but nothing reaches the session)
  • With --debug: Explicitly shows:

``
--channels ignored (plugin:telegram@claude-plugins-official)
Channels are not currently available
``

  • Debug log confirms: Channel notifications skipped: channels feature is not currently available

What I've Verified

  • ✅ Admin toggle ON in claude.ai web console
  • ✅ Plugin installed and MCP server connects (160ms, tools capability confirmed)
  • ✅ Bot token valid (Telegram shows typing indicator = bot is connected)
  • DISABLE_TELEMETRY is NOT set
  • ✅ No managed-settings.json files are delivered to the client
  • ❌ Server-side feature flag (tengu_harbor) appears to not be enabled for this Team account

Related Issues

  • #36453 — Teams plan blocked
  • #36460 — Max plan blocked, root cause analysis of feature flags
  • #37071 — Teams plan, admin enabled, still blocked
  • #36503 — Detailed eligibility gate analysis

View original on GitHub ↗

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