Channels "not currently available" on Team plan despite admin enablement (v2.1.81)
Resolved 💬 4 comments Opened Mar 21, 2026 by saschabos Closed Mar 24, 2026
Description
Channels feature returns "Channels are not currently available" on a Team plan despite the admin toggle being enabled in claude.ai → Admin Settings → Claude Code → Channels.
Environment
- Claude Code: v2.1.81
- Plan: Claude Team
- OS: macOS (Apple Silicon)
- Runtime: Bun installed, plugin installs and configures correctly
Steps to Reproduce
- Admin enables "Allow channel notifications" in claude.ai → Admin Settings → Claude Code → Channels (toggle is ON, confirmed via screenshot)
- Install plugin:
/plugin install telegram@claude-plugins-official - Configure:
/telegram:configure <token> - Launch:
claude --channels plugin:telegram@claude-plugins-official
Expected Behavior
Session starts with channel listener active.
Actual Behavior
- Without
--debug: Shows "Listening for channel messages" but messages never arrive (typing indicator fires in Telegram but nothing reaches the session) - With
--debug: Explicitly shows:
````
--channels ignored (plugin:telegram@claude-plugins-official)
Channels are not currently available
- Debug log confirms:
Channel notifications skipped: channels feature is not currently available
What I've Verified
- ✅ Admin toggle ON in claude.ai web console
- ✅ Plugin installed and MCP server connects (160ms, tools capability confirmed)
- ✅ Bot token valid (Telegram shows typing indicator = bot is connected)
- ✅
DISABLE_TELEMETRYis NOT set - ✅ No
managed-settings.jsonfiles are delivered to the client - ❌ Server-side feature flag (
tengu_harbor) appears to not be enabled for this Team account
Related Issues
- #36453 — Teams plan blocked
- #36460 — Max plan blocked, root cause analysis of feature flags
- #37071 — Teams plan, admin enabled, still blocked
- #36503 — Detailed eligibility gate analysis
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