[BUG] Pro subscriber: org_level_disabled prevents Claude Code from using subscription (never worked since signup)

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Claude Code has never worked with my Pro subscription since signup. It always shows "API Usage Billing instead of my Pro plan and gives "credit balance too low" immediately.

cat ~/.claude.json shows:
"hasExtraUsageEnabled": false
"cachedExtraUsageDisabledReason": "org_level_disabled"

What I've tried:

• claude logout / claude login multiple times
• rm ~/.claude.json and re-authenticating
• Extra Usage option not available in claude.ai Settings
• Contacted support — case closed as resolved without fixing anything

Platform: macOS, Claude Code v2.1.76
Related issues: #5300, #7719

What Should Happen?

Claude Code should recognize my active Claude.ai Pro subscription and use its included usage allocation instead of requiring API credits.

The welcome screen should show "Pro Plan" not "API Usage Billing", and I should be able to use Claude Code without hitting a credit balance error.

Error Messages/Logs

Credit balance too low · Add funds: https://platform.claude.com/settings/billing

Steps to Reproduce

1. Have an active Claude.ai Pro subscription ($20/month)
2. Install Claude Code (npm install -g @anthropic-ai/claude-code)
3. Run: claude login
4. Authenticate using Claude.ai account credentials in the browser
5. Run: claude
6. Welcome screen shows "API Usage Billing" instead of Pro plan
7. Any attempt to use Claude Code immediately shows "credit balance too low" error

Claude Model

Sonnet (default)

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

2.1.76.

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

Contents of ~/.claude.json (relevant lines):

"hasExtraUsageEnabled": false,
"cachedExtraUsageDisabledReason": "org_level_disabled",
"oauthAccount": {
"accountUuid": "98e17476-0ec2-4e10-9532-bc19f60f7bb2",
"emailAddress": "akhildasari864@gmail.com",
"organizationUuid": "b1baf97c-2312-4358-b828-76f986d6d4ec",
"hasExtraUsageEnabled": false
}

Related GitHub issues: #5300, #7719

Note: Anthropic support previously closed a ticket for this issue
as "resolved" but the problem persists and the config flags are unchanged.