Remote Control not working on Max plan — "not enabled for your account" error

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Running claude remote-control on a Max plan subscription returns:

> Error: Remote Control is not enabled for your account. Contact your administrator.

Details:

• Claude Code version: 2.1.61
• Auth method: claude.ai OAuth (not API key)
• Plan: Max
• OS: macOS (Darwin 25.3.0)
• Documentation states Remote Control is available on Max plans as a research preview

Also attempted claude remote-control --verbose — same error, no additional detail.
Feedback submission via /feedback in-session also fails with "Could not submit feedback. Please try again later."

What Should Happen?

claude remote-control should start a Remote Control session, display a session URL and QR code, and allow connecting from claude.ai or the Claude mobile app — as
documented for Max plan subscribers.

Error Messages/Logs

Error: Remote Control is not enabled for your account. Contact your administrator.

Steps to Reproduce

1. Authenticate via claude.ai OAuth (not API key)
2. Run: claude remote-control
3. Error appears immediately
4. Also tested: claude remote-control --verbose — same error, no additional detail

Claude Model

None

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

2.1.61

Platform

Other

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_