Blank Screen in Claude When Invoking MCP Tools

Status Fixed / completed
Maintainer reply None cached
Activity 6 comments · opened Jun 18, 2025 · closed Jun 18, 2025

Environment

Platform: Claude Desktop App & Claude.ai website
Operating System: macOS Sequoia (15.5)

Bug Description

When connected to MCP servers, Claude intermittently displays a completely blank screen. This occurs in both the desktop app and on the website, across Chrome and Safari. A refresh restores the UI to its state prior to the tool invocation. The issue appears reproducible with certain tool calls, suggesting it may be related to returning large volumes of data.

Some users on Reddit have [reported](https://www.reddit.com/r/ClaudeAI/comments/1l7fb0t/claude_desktop_blank_window_bug_anyone_else/
) the same blank‐screen issue.

Logs

These are the logs I see on Claude

==> /Users/ashwinraghav/Library/Logs/Claude/window.log <==
2025-06-18 11:48:02 [error] Error: [React Intl] Could not find required `intl` object. <IntlProvider> needs to exist in the component ancestry.
2025-06-18 11:48:02 [error] Uncaught Error: [React Intl] Could not find required `intl` object. <IntlProvider> needs to exist in the component ancestry.
2025-06-18 11:48:02 [error] Potential permissions policy violation: payment is not allowed in this document.

Steps to Reproduce

  1. Integrate an MCP tool.
  2. Invoke tool calls that return large payloads (exact trigger currently unknown).

Expected Behavior

Claude should continue functioning normally without UI crashes or blank screens.

Actual Behavior

Claude’s interface goes entirely blank after specific tool invocations.

Screenshots

<img width="1909" alt="Image" src="https://github.com/user-attachments/assets/46b1083b-75b6-4446-ad40-b27360df909a" />
<img width="1911" alt="Image" src="https://github.com/user-attachments/assets/b70713c7-b1e1-4a75-b705-035220ff45b2" />

View original on GitHub ↗

6 Comments

ghost · 1 year ago

Thank you for the report! This issue tracker is for Claude Code specifically - I will forward your feedback about Claude Desktop app + website.

johndespnomi · 1 year ago

I have a remote streamable http server it works fine from inspector. It has no authentication/authorization. I get the same error when creating a remote integration.

2025-06-18 13:07:06 [error] Potential permissions policy violation: payment is not allowed in this document.
2025-06-18 13:07:08 [error] Failed to connect to remote MCP server <my-mcp-server-name>: Error: MCP error -32000: Connection closed
2025-06-18 13:07:12 [error] Potential permissions policy violation: payment is not allowed in this document.
2025-06-18 13:10:31 [warn] Error with Permissions-Policy header: Unrecognized feature: 'ambient-light-senso

dominik1001 · 1 year ago
Thank you for the report! This issue tracker is for Claude Code specifically - I will forward your feedback about Claude Desktop app + website.

Same for me. Is there any way to track the progress of this issue?

pojda · 1 year ago

Having the same issue here. Happy to provide any logs if that helps you finding the solution.

marcod85 · 1 year ago

Same issue here

github-actions[bot] · 1 year ago

This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.