"Authentication Failure: Unable to Access Team Account with Existing Email"

Resolved 💬 2 comments Opened Jun 7, 2025 by csellis Closed Jun 8, 2025

Bug Description
I'm on a Team plan with {email redacted}. I want to evaluate using this with my team and I can't sign in as the team account, I can only use the Console API token. It keeps asking me to create a new account for {email redacted}.

Environment Info

  • Platform: macos
  • Terminal: cursor
  • Version: 0.2.115
  • Feedback ID: 325b2d95-8ea2-4729-b3e3-4803a956c1c6

Errors

[{"error":"ShellError: Shell command failed\n    at Object.call (file:///opt/homebrew/lib/node_modules/@anthropic-ai/claude-code/cli.js:1360:863)\n    at process.processTicksAndRejections (node:internal/process/task_queues:105:5)\n    at async Bz5 (file:///opt/homebrew/lib/node_modules/@anthropic-ai/claude-code/cli.js:1884:5962)\n    at async vX1 (file:///opt/homebrew/lib/node_modules/@anthropic-ai/claude-code/cli.js:1884:3792)\n    at async Gz5 (file:///opt/homebrew/lib/node_modules/@anthropic-ai/claude-code/cli.js:1884:3116)\n    at async md1 (file:///opt/homebrew/lib/node_modules/@anthropic-ai/claude-code/cli.js:1884:3050)\n    at async tn (file:///opt/homebrew/lib/node_modules/@anthropic-ai/claude-code/cli.js:1884:2142)\n    at async tn (file:///opt/homebrew/lib/node_modules/@anthropic-ai/claude-code/cli.js:1884:2643)\n    at async K4 (file:///opt/homebrew/lib/node_modules/@anthropic-ai/claude-code/cli.js:2197:1873)","timestamp":"2025-06-07T06:59:54.452Z"}]

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