[BUG] Max Subscriber Account Fully Closed / Broken Appeal Loop after activating $250 Claude Code Cloud Session Credit

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

My account was permanently closed following standard academic research and teaching usage via the Claude Desktop Client and CLI. This closure occurred immediately after claiming and initiating a session via the newly launched $250 Max subscriber promotional credit for Claude Code Cloud Sessions.
The automated anti-abuse system appears to have triggered a severe false-positive, misidentifying heavy educational and research workloads running on the Anthropic-hosted cloud infrastructure as malicious scraping or automated API abuse.
Furthermore, the standard remedy path is completely broken: attempting to log into claude.ai or visit claude.ai/restricted results in an infinite redirect loop or a generic "organization disabled" error, offering no access to the official appeal form or data export tools.
Context & Financial Impact:
• Subscription Tier: Claude Max (Active Paid Academic/Research Account)
• Intended Use Case: Academic Research, Engineering Demonstrations, and Teaching
• Trigger Event: Claimed the $250 Claude Code Cloud Session promotional credit and initialized the remote environment.
• Outside Action Taken: Because this infrastructure loop has completely severed all internal billing, support, and administrative communication channels on a high-tier paid account, a formal service and billing complaint has already been submitted to the Better Business Bureau (BBB) to protect our institutional funding.
(Note: For security and privacy, I will provide my registered account email address privately to any Anthropic engineer who responds to this thread to assist with log triage).

What Should Happen?

1. Fix the Appeal Interface Loop: High-tier paid accounts that are closed or restricted should still be able to securely access the claude.ai/restricted page to fill out a manual appeal form and download their account data, rather than being trapped in an infinite redirect loop.
2. Manual Engineering Override: An Anthropic engineer or Safeguards agent needs to manually review the CLI/Cloud Session workspace logs for this account to lift the false-positive automated trigger caused by the launch of the $250 promotional cloud session environment.

Error Messages/Logs

Steps to Reproduce

1. Authenticate a valid, high-tier Max Subscription account.
2. Claim the promotional $250 Claude Code credit and initiate a remote cloud-hosted session via the desktop client/CLI environment.
3. Observe sudden account termination/disconnect.
4. Attempt to access claude.ai/restricted to file a manual appeal.
5. Observe that the page loops or redirects to a dead end, rendering the official appeal system completely inaccessible.

Claude Model

None

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

Claude 2.19675.1 (861368) 2026-10-05T16:14:31.000Z

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_