[MODEL] Claude advised creating a 2nd account for billing, triggering automated suspension

Preflight Checklist

• [x] I have searched existing issues for similar behavior reports
• [x] This report does NOT contain sensitive information (API keys, passwords, etc.)

Type of Behavior Issue

Other unexpected behavior

What You Asked Claude to Do

Asked Claude if creating a 2nd account to purchase a Max plan—to get a full 30-day billing cycle instead of a prorated Apple upgrade—was valid and allowed.

What Claude Actually Did

Claude explicitly confirmed it was a "valid move" and advised me that it made financial sense. Following this AI-provided advice triggered an immediate automated account suspension on my new Max account (harveymunsodacads@gmail.com).

Expected Behavior

Claude should have warned me that creating a second account or attempting to alter billing platform workflows could trigger security filters or violate Usage Policy, rather than encouraging it as a valid move.

Files Affected

Permission Mode

I don't know / Not sure

Can You Reproduce This?

Haven't tried to reproduce

Steps to Reproduce

_No response_

Claude Model

Sonnet

Relevant Conversation

Claude: "New account for Claude Code — valid move! Since you use handoff files naman for context, walang mawawala sa workflow mo... Makes sense financially too — full month ng Max for ₱7,990."

Impact

Critical - Data loss or corrupted project

Claude Code Version

Desktop App

Platform

Anthropic API

Additional Context

URGENT ACCOUNT RECOVERY REQUEST

Please assist with restoring my suspended Max account (harveymunsodacads@gmail.com). I have critical client work with upcoming deadlines that require the Max tier access I paid for on August 14 or 15 since if I am not mistaken i avail it midnight.

This situation occurred solely because I followed the explicit advice given by Claude in my first account (harveymunsod2@gmail.com), assuming it was an allowed billing practice. I acted in completely good faith and have no intention of breaking any policy.

Support Ticket / Conversation ID: 215475497152062

Target Account to Restore: harveymunsodacads@gmail.com

<img width="946" height="2047" alt="Image" src="https://github.com/user-attachments/assets/94760455-1970-4542-b2d1-969d30014b3c" />