Cowork mode blocked — "Missing HCS services: HNS, vmcompute" on Pro plan

Status Closed — not planned
Maintainer reply None cached
Activity 1 comment · opened Aug 9, 2026 · closed Sep 9, 2026

Description

When starting a new chat and trying to select "Cowork" instead of "Chat", the Cowork toggle is disabled. Hovering over it shows the tooltip:

Missing HCS services: HNS, vmcompute

I am on the Pro plan, which I believe should include access to Cowork. The message appears to be an internal infrastructure/service-check error being surfaced directly in the user-facing tooltip instead of a clear message.

Steps to reproduce

  1. Start a new chat on claude.ai
  2. Look at the Chat / Cowork toggle
  3. Try to select "Cowork"
  4. Hover over the disabled toggle to see the tooltip

Expected behavior

Either Cowork works normally on the Pro plan, or a clear, user-friendly message explains why it's unavailable (e.g., plan limitation, regional rollout, etc.) instead of an internal service name.

Screenshot

(attached separately by account owner)

Account

lautarogonano@gmail.com

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