[BUG] I can't login to claude code. Don't get verification email.

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

This is not a cancellation or refund request, and I'd like it not to be routed as one.

Account: [redacted], max subscription

Please escalate this to Product Support. I am a paying Max subscriber and have been locked out since 10:30 CEST today. Login verification codes are never delivered to my account address. This is an email deliverability issue on your side, not a user-side one: - I have checked inbox, spam/junk, and server-side quarantine. Nothing arrives, at any delay. - Multiple code requests over several hours, all undelivered. - Other mail reaches this address normally. -

The address is associated with two Claude accounts (a company Team account and my personal Max account). The account picker appears correctly, so the request is being made against the right account. One verification eMail reached my Inbox, but it still didnt solve the problem: Further prompts on Claude Code were blocked "Need a payed subscription". This matches a known pattern where an address ends up on a transactional email suppression list following a past bounce. Please have someone check whether my address is suppressed and clear it so verification codes can be delivered again. I can validate account ownership via the payment method on file. Please confirm this has been passed to a human, and note that any reply sent to my account address may not reach me — this is the exact channel that is failing. I wasn't able to work for hours, because also my access to the team subscription of our company runs over the same email address.

My claude desktop works fine with the max account, but it comes with many restrictions claude.code doesnt have.

I would be grateful for a quick solution, otherwise i will have to cancel my max subscription which still is valid until August 8th.

What Should Happen?

I need to get verification emails when i request them to be able to login into claude caude, otherwise i am paying for absolutely nothing.

Error Messages/Logs

Steps to Reproduce

trying to login into my account via console, browser or claude code widget (in vs code) --> request verification email --> no email arrives for hours, if ever --> email address used is correct --> junk folder is empty.

one verification email arrived very late, i used the code as usual, but claude code still refused my prompts after 15 minutes of working correctly with "you dont have a payed subscription" or similar. Because i got impatient with that rocket science process, i logged in with my gmail address, which hasnt any subscription, and it took me a while to log out again everywhere to be correctly redirected to a login page at all. but now, i dont receive any verification emails, it seems as if i was blocked out of that process.

Im not willing to pay $100 a month for getting blocked when i try to log back in (i dont know why i was logged out at all, maybe because i didnt use claude code over the weekend)

So if you want to make a customer happy, please restore the funcionality of my account
([redacted], max subscription)

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.220

Platform

Other

Operating System

Windows

Terminal/Shell

VS Code integrated terminal

Additional Information

i can't login, because i dont receive any verification email.