[FEATURE] support email

Preflight Checklist

• [x] I have searched existing requests and this feature hasn't been requested yet
• [x] This is a single feature request (not multiple features)

Problem Statement

I have the problem that I tried contacting human support via email, because I can't open the appeal on any device and browser. If I try to contact via email, always an ai assisted bot answers, even if I request human review in the description and email itself. Every single time, the bot links me to the form which I can't open and which was the whole topic of the email the bot answered to. It's dragging me in a circle I couldn't escape yet.

Proposed Solution

I would like Anthropic to have the function for the support via email, to formally request human review and be redirected to a human to either fix the problem or suggest what else to do.

Alternative Solutions

_No response_

Priority

Critical - Blocking my work

Feature Category

Other

Use Case Example

_No response_

Additional Context

<img width="1220" height="2712" alt="Image" src="https://github.com/user-attachments/assets/669783c9-bfa3-4eb6-aa6e-9310d161e54d" />
<img width="1220" height="2712" alt="Image" src="https://github.com/user-attachments/assets/ecb17876-ae34-4ced-9dc6-0c150e5d8bd2" />
<img width="1220" height="2712" alt="Image" src="https://github.com/user-attachments/assets/c9e2e6de-58b0-494c-be54-20aaafe7481e" />
<img width="1220" height="2712" alt="Image" src="https://github.com/user-attachments/assets/cbe86323-e27f-4bf0-9eea-9e0974706212" />
<img width="1220" height="2712" alt="Image" src="https://github.com/user-attachments/assets/d6546a65-b838-4bd3-824f-51ef7606027a" />
<img width="1220" height="2712" alt="Image" src="https://github.com/user-attachments/assets/11ef24b1-4216-4d8a-ac8e-fea99241e53f" />