[BUG] Claude Desktop blank screen on launch (M5 Pro Macbook) - IPC fails to provide accountUuid, falls back to bootstrap API
Status Fixed / completed
Reported on v2.1.183
Maintainer reply None cached
Activity 1 comment · opened Jul 27, 2026 · closed Jul 27, 2026
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
Claude Desktop opens to a blank screen on launch. Issue persists after clearing Application Support, full uninstall, and clean reinstall. The last two lines of main.og show that the IPC channel not providing accountUuid, causing the app to fall back to the bootstrap API - which appears to fall silently, leaving the window blank instead of showing the login or chat UI
What Should Happen?
- Claude desktop should render the chat interface or login screen.
- If the IPC handoff fails, the app should recover without a hitch either by retrying, re-authenticating or showing an error instead of a blank window with no fall back
ProductName: macOS
ProductVersion: 26.5.2
BuildVersion: 25F84
Error Messages/Logs
Steps to Reproduce
- Launch Claude on 16" MBP M5 Pro
- App window opens but shows blank screen
- Confirmed not a caching issue; I manually deleted the ~/Library/Application Support/Claude, fully uninstalled the app and did a clean install
- Checked ~/Library/Logs/Claude/main.log; last two lines show that IPC is not providing accountUuid, falling back to bootstrap API
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
2.1.183 (Claude Code)
Platform
Anthropic API
Operating System
macOS
Terminal/Shell
Terminal.app (macOS)
Additional Information
_No response_
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