[BUG] Account reinstated by Trust & Safety but authentication system still displays ban message

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

The issue

My account was recently suspended due to a false positive (automated system flagged my local Python/KiCad PCB design script workflows). I submitted an official appeal, and the Trust & Safety team successfully approved it. I received the official "account reinstated" confirmation email.

However, my account is still completely blocked on the frontend. When attempting to log in via the web client or use Claude Code, the interface still acts as if the account is banned. This appears to be a backend database synchronization bug where the manual unban flag failed to sync to the live authentication server.

Steps taken to troubleshoot

• Cleared browser cache, cookies, and local storage.
• Attempted login via a completely different browser (Chrome, Firefox, Safari).
• Attempted login using Incognito/Private browsing modes.
• Attempted login from a completely different device and network IP.

The issue persists across all platforms, confirming it is a server-side authentication state glitch.

What Should Happen?

After account is reinstated, logins should work and access restored immediately. The email states the account is reinstated yet no Claude functions work. The live authentication servers should reflect the updated Trust & Safety status and allow me to log back into my profile.

Error Messages/Logs

Steps to Reproduce

1. Receive an account suspended notice. Access to the account is limited to only be able to download data and submit an appeal.
2. Submit appeal
3. Receive the “Your account has been reinstated” email
4. Attempt login through web, Claude code, or app with no success

Claude Model

None

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

2.1.218

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

• Affected Account Email: alexhoopes1@outlook.com
• Status: Reinstatement email received, but frontend remains locked.

I am creating this issue here because standard support channels are handled by automated front-end filters, making it impossible to report this engineering/sync defect to a human. Could an engineer please manually clear or force-refresh the stale authentication flag on my account entry? Thank you!