[BUG] Account reinstated by Trust & Safety but authentication system still blocking login — needs engineering fix

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

My account was suspended and I received a reinstatement confirmation email from Anthropic's Safeguards Team on 20 April 2026 (sender: mail.anthropic.com). The appeal was upheld. However, logging in still shows "Your account has been disabled after an automatic review." I have tried incognito, cleared cache, no VPN. This appears to be a known sync issue between the Trust & Safety and authentication systems (ref: HN thread 46007408). Conversation ID from support chat: 215474005992517. Account: chris@themoneyplatform.com (and related team accounts). Requesting escalation to engineering to manually clear the authentication flag. Have tried support and usersafety routes but can only get automated replies.

What Should Happen?

Should be able to log in to our team account.

Error Messages/Logs

Steps to Reproduce

1. Receive email stating "Earlier this week, your account was disabled for being in violation of our [Usage Policy]. Upon receiving your appeal, we investigated this decision and reinstated your account. We apologize for any inconvenience."
2. Attempt to log into account
3. See message:Your account has been disabled after an automatic review of your recent activities. Please take a look at our Terms of Service and Usage Policy for more information. If you wish to appeal your suspension, please visit our Trust & Safety Center.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.114

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

WSL (Windows Subsystem for Linux)

Additional Information

_No response_